Northgate Small Animal Hospital: Edgar Amy DVM

I’m with a rescue and called to inquire as to how to request to be brought on a rescue client during covid. The receptionist talked to someone and then came back and told me to write up a bio about my rescue and myself and email it (she gave me the email) to the managing vet and office manager with the request. I did just that as soon as I got off the phone and told them about fostering, own personal dogs that of course follow me to whatever clinic takes on my fosters. I spent over $50,000 on my personal dog with cancer so I’m not a cheap client. This phone call and email request was sent on 1/27/21. It’s now a month later on 2/26/21 and the 1 star is because they’ve never even replied to my email. If they were going to deny me as a rescue client, they could have at least been decent enough to write back after I wrote up a bio and request and even stated in there I was looking to get my current foster seen soon, as she had recently been to a cardiologist for severe heart issues and needed continuous monitoring. This non-responsiveness is what I see from so many clinics and is a huge red flag. I would never take my babies somewhere that doesn’t even give the decency of a response. Hence the reason I’m leaving my current vets practice after 20 years as a client - can’t get him to even remember why my dog is there and I’ve been a client for 20 years. This place gives me the same red flags so I would never go there now even if they agreed to see us.

They are great. Nice staff. Treat my dog & I great.

I found the staff at Northgate to be very friendly and VERY accommodating. My six-year-old Staffordshire needed 'ASAP' surgery and my vet was not available. My vet referred her vet which is Northgate. The Dr. Luke was wonderful I know Lyzzah felt safe. We are home resting.

The staff at Northgate is top notch. Very caring and knowledgeable.

Well, they took my review down because it was not a good one so I’m writing it again, This shows how unprofessional they are. This is the most unreliable veterinary office and they are very poor quality. The people behind the phone are very slow and and just not easy to talk to either. You can’t rely on them if your animal is dying they are of no good help and the staff here is rude and disrespectful also. I will never be taking my pets here