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BB&T

29 Keyes Ferry Rd, Charles Town, WV 25414, USA

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Detailed Information

Place Types Atm
Address 29 Keyes Ferry Rd, Charles Town, WV 25414, USA
Coordinate 39.2958295,-77.8332117
Website https://www.bbt.com/locator/search.page
Rating 2.5
Compound Code 75W8+8P Charles Town, West Virg

Openning hours

Monday 9:00 AM – 4:00 PM
Tuesday 9:00 AM – 4:00 PM
Wednesday 9:00 AM – 4:00 PM
Thursday 9:00 AM – 4:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Nigel Preece (11/16/2020)

The branch manager should be fired...Avoid this locationnnMy typical experience at most BB&T locations is about 5 minutes and under, at this location it can easily take atleast 15 minutes, my last trip there it took about 30 minutes. One teller working and roughly a dozen cars.nnOne day I needed a document notarized, I wait 10 minutes, go into a branch banker's office (Michael) was his name and he tells me he is with another customer. (No one was in there with him). I drive to the inwood location and was able to get the document notarized within a minute of time.nnThe employees who were located at the Ranson Location are great; when they were transferred to Charles Town, I feel that if the technology at this branch was better they would have the same fast processing speeds as they did in Ranson. If its not a technology issue, its got to be a management problem.nnI've been banking with BB&T since 2011. I have great experiences at other branches but theirs something seriously wrong here. If someone from Corporate is reading this, serious changes are needed as you will continue to lose customers here. This isn't a positive experience for anyone. If a customer like me, who knows their account number cannot get a transaction accomplished in under 15 minutes you have problems!

the voice gal (04/01/2020)

This bank goes out of their way to help! Sure, like any businesses, there are challenges sometimes. Don't let that be the enemy of the good!nWho hasn't had an off day! Been banking at BB&T since I move to the metro area 2002.

Chentell Harmon (05/15/2020)

Ever since the office is not open the customer service is not want it use to be....and you sit at the drive thru for more then 30 mins waiting ...i would hope they have multi people helping with the drive thru but it doesn't look like it....Disappointing

Irish Whit (01/28/2020)

I had a bad experience where a BBT bank staff member at this branch was critical, rude with a bad attitude instead of being cooperative with us. She continued to sink her claws into us with critical and negative comments instead of helping us with next steps forward. I left the bank feeling absolutely deflated. Not what you'd expect from a simple visit to your bank. I want to work with someone's whose cooperative and moves us in the right direction. Experiences with other staff members have been fine.

A L (07/23/2018)

My visit was during a pretty slow period so there weren't any other visiting guests. That being said, my service given here was prompt and helped me with everything I needed easily while being friendly. The lobby is nice and welcoming and certainly gives customers a nice area to relax if needing to wait.

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