Sunglass Hut

Great custumer service

I had originally bought a pair of shades for my husband in midland but when I got home realized I didn’t have a box and that the sales lady had just given me the pair of shades that were the display. So instead of driving back to midland I came to Odessa to exchange and tell her what happen thought it was just a mistake. I was wrong I went in explained the situation and she laughed at me and asked why I thought I would get a new pair of shades that they never give you a new pair. I have shopped here for a while and they have always given us new glasses. I explained this and she preceded to be little me and tell me she bought way more expensive shades than me and she got the display so who did I think I was. She was going to take the shades back that were scratch mind you I had never even taken them out of the bag. When just because I didn’t care to do business with them she refused to take my return. So I left and drive to midland In Hopes the sales lady would be honest and own up to selling me scratched used glasses. I don’t know what the requirement is to work here but she started yelling at me telling me to stop throwing attitude. I told her I wasn’t and that I just wanted my money back and I would never shop her again I told her what happen in Odessa and I don’t like to be treated like this and that I was sorry that I apparently don’t get paid what they get paid to afford used 500.00 glasses. I finally just quit speaking apologized and told her to just order some new ones because this was the only way I was going to get my money back. I have never been so embarrassed in all of my life and can’t believe this is what customer service is now. We won’t shop here again.

Awesome customer service

A trial will convince you!

Overpriced.