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Amarillo Utilities Department

601 S Buchanan St, Amarillo, TX 79101, USA
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Detailed Information
Openning hours
  • Monday 8:00 AM – 5:00 PM
  • Tuesday 8:00 AM – 5:00 PM
  • Wednesday 8:00 AM – 5:00 PM
  • Thursday 8:00 AM – 5:00 PM
  • Friday 8:00 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed
Reviews
Audrey Anthony (04/09/2021)
Friendly, polite, courteous, helpful, problem solving, caring
Dustin Hardisty (10/09/2019)
Unrealistic bill due dates. Bad customer service if you call for help. My bill gets to my mailbox about 7 days after the billing date. The bill is then due 4 days later. If I mail a check the next day after I receive it I get a late fee. How can they not give you a reasonable amount of time to pay your bill? Seems like they intentionally want to collect late fees. I called and asked them to adjust my billing date and they would not help and really did not care. Then I tried to setup auto pay but could not since I had a balance from the late fees.
Priscilla Kemp (05/04/2019)
These website changes are so frustrating!!!nJust when you think you have it finally figured out, you don't. And now I gotta jump through even more hoops just to pay my bill. This is way too complicated. And absolutely ridiculous!
Reesa Lightfoot (05/21/2019)
Asked twice to have 2 bills combined into one. They have the sewer on my late husband's account which he never had one and when the upgraded their software BAM there it was an account on a deceased man. I called and asked if I could combine them again and explained he never had an account that I did. She put me on hold for a long delay then come back on and said she was informed that I would have to talk to drainage about it since it was a double lot and they both have sewer drainage. I don't have time to go from person to person just to take care of their damn mistake of adding another account on a dead man. Ridiculous
Edward Benson (04/01/2019)
I clean office. As much as I dislike paying utility Bill's, I know I will have a friendly and pleasant experience when I stop in.
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