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THRIVE Affordable Vet Care

1824 W Slaughter Ln Unit 110, Austin, TX 78748, USA
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Detailed Information
Openning hours
  • Monday 8:00 AM – 6:00 PM
  • Tuesday 8:00 AM – 6:00 PM
  • Wednesday 8:00 AM – 6:00 PM
  • Thursday 8:00 AM – 6:00 PM
  • Friday 8:00 AM – 6:00 PM
  • Saturday 8:00 AM – 6:00 PM
  • Sunday Closed
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THRIVE Affordable Vet Care
THRIVE Affordable Vet Care
THRIVE Affordable Vet Care
THRIVE Affordable Vet Care
THRIVE Affordable Vet Care
THRIVE Affordable Vet Care
THRIVE Affordable Vet Care
THRIVE Affordable Vet Care
THRIVE Affordable Vet Care
THRIVE Affordable Vet Care
Reviews
Marsha Hardesty (03/10/2021)
Took my dog here over a year ago and they recommended pulling a tooth that didn’t need to be removed at all(got another vets opinion) and judged me for using natural flea and tick replacements.nnDespite all that I gave them another chance for her vaccines. I made an appointment on their website. Day of I was running 5-10 minutes behind (work went long) so I called them to give them the heads up that I was still on the way. Well they wanted to make me reschedule me to another day. So much for :n“the most important thing is that your pet gets the care they need. If you’re on a really tight schedule, we do suggest calling ahead... Even so, we’ll try to find a way to work you in so that your pet can be seen”nn10/10 do NOT recommend. There are plenty of other great vets in the Austin area that are reasonably priced.
Sidney Lovelace (03/27/2021)
I would give this location 0 stars if I could. Not only did I wait over an hour for an appointment that I was 20 minutes early for, but I never received results for a very important test I was waiting on for my dog. It has been over a month of me trying to reach out to the clinic to get results. Though the staff is very nice, Thrive relies on a call center in order for patients to get in touch with them. I have reached out repeatedly looking for test results for my dog, and have received nothing but a text message stating that they don’t have results, that my dog was never tested, and that I may have gone to another clinic. After I received this text message, I called AGAIN asking for them to call me and have received nothing back. It’s very unsettling to me that I can’t get in touch with my vet, and that instead of calling me they think that a text will suffice? And for them to put my dog through said test yet claim he was never tested? So frustrating. Never bringing my fur baby here again.
Ima Eridink (04/08/2021)
I booked an appointment online for my pet with an ongoing degenerative problem. I received an email confirming our appointment. After a 45 minute trip to the office, I called as instructed on the front of the office building. I was informed that my appointment had mysteriously been cancelled and that they were booked and would not see my pet. I indicated that I had received confirmation of the appointment and had not received any notice of cancellation in spite of them having my phone number and my email address. Sorry, we don't know how that happened I was told. We're booked up and we won't see you.nnVery disrespectful, unprofessional, and completely unresponsive to the medical needs of my pet.
Brooke Crawford (04/05/2021)
This place is affordable but do not use. I had an issue a while back while trying to get my dogs teeth cleaned. He was there for over 9 hours before we even got the call that he was just going under or if we wanted to reschedule. They had just said he was on the table before asking if I wanted to reschedule. I went back for annual exam, mostly for heartworm test in order to get medicine, and they did not do the test. My prescription has been declined. The appointment was over 2 weeks ago and I was never notified of this. That is part of the annual exam! They do not have their stuff together and do not communicate well with their staff members or clients.
Esteban Olvera (04/01/2021)
This happened last year but I was reminded when I recently received my dogs medical records and there were notes under assessments that were false from the situation.nI had an appointment to get my dog vaccinated. When I arrived I called and was told to wait and someone will pick him up.nI watched as people were taking dogs and no one came to pick my dog up from my car.nI call and explained. The admin who answered was rude and then lied saying how she just saw me drive in and because I was late they labeled my dog a no show. I told her I was one of the first people in the lot and she told me to wait so she could speak to the Vet.nShe called back and asked me to wait and they will see my dog. I waited 30 minutes then left because I only took an hour off from work to do this.nThey called me 1 hour and 30 minutes after my last call with the admin asking me why I'm not at the parking lot.nnHonestly I have never been so frustrated with a vet as much as this one. If you want to continue using thrive I suggest using any other location. The Oltorf location is amazing and I would of continued using it if I didn't move.
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