Consolidated Utility District

I love how nice the customer service is that I have come across they are always so polite and make sure whatever need that I have is taken care of. I would love for them to have an app like the electric company to make it even more convenient to pay my bill on line

I never ever write reviews and I am writing a review now because I had the easiest and friendliest customer service experience today. I work in customer service and administration so I'm not that easily impressed but Lindsey was awesome! I called in, she answered in less than five rings, I told her my issue, she put me on hold, and she fixed my account and told me to have a great day. It took less than five minutes too. Thanks, Lindsey.

This place is worse than the water department in Detroit. Very rude, absolutely not helpful. The utility truck drivers seem to think that traffic laws do not apply to them. They refuse to move over or slow down for others working in the right of way. They park wherever and however they want because they can't handle a trailer.

This place is the biggest joke ever. They literally just shut my water off because of a mistake on there end. Wow. This place needs to hire all new workers. What a joke.

I had some very bad luck as it turns out. I moved about 1/2 mile down the street and I was forced to switch from Murfreesboro Water to Consolidated Utility District water services. We are leasing a home that the water services was already connected through CUDRC, but we were charged $50 for a connection fee!? How does that work? No one had to physically come to my address and turn on the water...nnNext, we had a slow water leak in our master bedroom toilet upon move-in that raised our first water bill to $225 for 9990 gallons of water use and a 38 day billing cycle? I filled out a form that was emailed to me for an adjustment based on usage, and 3 months later I was only issued a $23 credit even though my normal usage is less than half of that month’s usage. We were also charged 2 months trash collection for 1 month and a partial month services. Don’t even get me started about their monthly storm water fee!nnAlso, we are being charged $1.75 each time we pay our bill online, and we were told that if we want recurring monthly payments we must physically go to their office with a blank check to set up auto-draft...hello...this is 2021, not 1982! Why not add an encrypted payment option to your website, and let your customers set up auto pay and make payments without the fee? I’m sure you can afford to upgrade your website for what you’re charging for your services.nnLastly, after doing a little research I found out that Consolidated Utility District has the dubious honor of being the 2nd highest water rates of any utility district in the entire state of Tennessee. The top honor for being the highest water service provider goes to Whitehouse Utility District...but who knows, with a little bit of effort and greedy motivation CUDRC could beat them out.nnAfter reading these reviews, I’m really struggling trying to figure out why this company goes to such lengths to keep doing the wrong thing by its customers. These reviews are roadmaps for change and reform. It seems that ignoring and taking advantage of customers because you “simply can” doesn’t do much for our community as a whole, and in fact sends the wrong message. IMO, they seem to be acting like the big bully on the block taking what the want without any feeling or remorse.nnJust imagine a world where businesses are shutting off its customer’s vital water services without warning... and on Friday afternoons no less (when they are closed on weekends). IMO they do this knowing the customer has no other choice but to pay their turn-on fee and after-hour fee...disgusting!!! Why would they not at least try to notify the customer if the business cared about the customer?