Honda of Murfreesboro

I had super friendly vibes from this place, I wanted to specifically go with them because of the positive experiences I had while emailing and talking to them on the phone. I also thought it was so nice the manager took the time to call me and thank me once I scheduled an appointment. So kind when you’re not there, but after being there, things changed. We had them do a trade in appraisal of our car, they told us that our car (that’s worth a minimum trade in value of $8,000- was worth $3,800) and that the “precision pricing” price of the car we were wanting to purchase was 13,600 but the “recon” fees were over $2,000. So the car is actually $15,600. Totally misleading and sketchy. My husband just walked out of the building, then they came out when we were buckling our daughter in our car and told us they would give us $5,000 for our car. I just didn’t like how misleading they were, and how they weren’t upfront with us from the start, and didn’t like their low ball offers. Yeah they have to make money, but it was a slap in the face. Safe to say, we don’t want their favors, their “deals”, or “precision pricing” we’re going to trade our car in and pay cash elsewhere. Total waste of time. Go to a place that tells you their real price upfront. I’d rather haggle than be told “haggle free, we’re giving you the best price around” only for them to try and add on fees last minute.

Great service and sales. Trade in and test drive were easy. Financing process was simple too. Will be back for my 5th Civic in a few years!nnUpdate: I now own a car different than a Honda but still like to have my vehicle serviced here. I called and set up an oil change and was quoted a price and when I showed up it was $15 more. I advise the service associate of this and he said there was nothing he could do. I will never come back due to rude service.

We spent several months shopping for a used car and visited several dealerships during the process. Honda of Murfreesboro by far provided the best customer experience of them all. Our purchase was smooth, pressure free, no hassle, and pleasant from start to finish. Our sales person David Fidecki was an absolute pleasure to work with, treated us with respect, listened to our needs, answered our questions, and provided amazing service every step of the process.nWe got the highest trade in offer of any dealership we visited. Special thanks to Kramer for managing all the details and Joe for making the finance process a breeze. Follow up was excellent and they made sure everything that was discussed before the sale was executed seamlessly after the sale.nI would recommend anyone in the market for a new or used vehicle visit David Fidecki at Honda of Murfreesboro before you buy anywhere else.

Patten Thompson is the person to ask for when shopping at Honda of Murfreesboro. He is honest, that should be the enough to make you seek him out but there is more! He had the vehicle we were interested in already pulled around but also took the time to find us options that were plus/minus on the price tag. He would have shown us every vehicle on his lot if requested. Zero pressure to buy and is very transparent with buying fees that most dealers try to sneak by you. We bought a used (non honda) vehicle. I was blown away by his knowledge of the vehicle's features and gave great feedback on the vehicle compared to others in its class. On our trade in he caught an unexpected fee from our lender and saved us, not the dealership $1,800. He has called to check on us after we purchased the vehicle. When was the last time Papa Johns called to check if you liked the pizza? Most businesses once they have your money that is the end of communication. Not at Honda of M'boro. If you are in the market for a vehicle go by and see Patten. He is simply the best in the business.

I needed to have a diagnostic ran on my 2018 Honda Odyssey. I went through 7 people to make an appointment. They scheduled me on Saturday at 9 am and said it would be about an hour. I arrive at my scheduled time and was informed it was going to be 2 to 3 hrs that service was first come first serve. Well this is very unacceptable and not a way to impress a new honda owner. But 4 hrs later we are still here. Maybe I will drive farther to get better service.