Young Buick GMC

I have been in the car business for the longest time now and I have yet to find anyone as thorough, kind and knowledgeable than Jessie Welch. She has this incredible way of knowing exactly what kind of vehicle I should buy. If it weren’t for her the last 3 vehicle I had purchased wouldn’t have happened. Thank you Jessie for your help. I would and will recommend her to all my friends and family and you should too. Now we have have purchased another vehicle and Jessie helped us once again thank you Have a great day

This is going to be a long review... if you’re looking for the short version: Bad customer service TERRIBLE communication Always have an excuse instead of admitting they messed up I bought a truck from this dealership. It was great at first. But after I signed the papers everything went downhill. They promised they would flush all the fluids when I bought the truck including transmission and transfer case fluid. All they did was an oil change. They couldn’t be bothered to inform me of my license plates arriving so I had to call them to ask where they were when my temp tags were about to expire. Apparently they had been there for a week but “forgot to call me”. Went in to get a noise checked out that the truck started making. Was treated horribly. They just kept saying “yeah okay. Okay yeah. Sure.” While walking around very obviously not actually listening to what I’m trying to explain to them. They cleared the noise as normal and sent me on my way. I’m now experiencing power steering and computer issues. I told them to LEAVE THE VEHICLE ON so they could run the codes as turning it off will reset the computers, therefore making the code reset. (I only have the issue after driving for a while, the truck is perfectly fine when you first start it up). They said okay and they’d give me a call back later that evening with an update on any findings and pricing for repairs. I was there for about 20 minutes waiting for the shuttle (which is no problem at all). While I was leaving I noticed my truck still exactly where I parked it (after 20 minutes, you’d think they would have moved it) and it was shut off, so they obviously didn’t listen when I told them to leave it on. I waited until almost closing time THE NEXT DAY to ask what was going on (remember I was supposed to get a call back the same day... never got it). Was told they thought they called me but they are keeping it until Monday since they can’t find any issues, but don’t even have a loaner car to lend me while keeping my car for now 4 days. Without even informing me they planned on keeping it this long. I asked if they got the note I told them the previous day about what I suspect the issue being, the note was never written down or mentioned to any techs working on the truck. I went into the dealership to get my truck back, and was told a completely different story about how they only have 1 service tech and he isn’t working today so none of the vehicles are being worked on, and the guy at the desk is just “covering a shift so doesn’t know what’s going on.” I also noticed my truck parked outside, cold, so it wasn’t recently moved. It had been out there for hours. I regret buying a vehicle from this dealership, and will never come back for a repair and will definitely not buy a vehicle from this dealership or any “Young” auto group.

Jackson and the team at Young Buick GMC were nothing short of amazing to work with. They were so patient with me and not pushy at all (which is a breath of fresh air). Everything they promised they delivered on. Jackson is unlike any other salesman I have worked with at a dealership. He really cares about his customers and wants them to get into something that works for them at the right price. Jackson has followed up with me multiple times to just check on me and make sure everything was going well. They don't hide fees! Everything is open and honest. I will be sending everyone I know to this dealership, couldn't have asked for a better experience.

My experience with Young Buick GMC was amazing! Their sales staff was nice and cared about what I was looking for in a car. They made my car buying experience fun and easy! They had the car pulled up when I was ready to look at it and they got me in and out! My salesman Ryan Perry was so nice and didn’t make me feel pressured at all. I would definitely recommend Young Buick GMC to anyone who is in the market for a car!

The people are great! The techs are a little bit messy.