Ferguson Bath, Kitchen & Lighting Gallery

No business is perfect, yet based on our recent experience with Ferguson we felt it was important to document so that consumers looking at on-line reviews can make an educated decision on their bath and lighting decisions and management at Ferguson can gain knowledge of their operation.nPositives: Quality Product Options. Staff is friendly. Management will reply timely to your concerns. Negatives: Not all their showroom staff are educated properly on what they are selling to you. Whether your a 20 year employee or someone just helping out on the weekends due to volume, does not mean they are customer focused and will help you from the initial showroom experience to the delivery to your home. Our order of bathroom purchases was initially delayed, then delivery dates as promised did not occur. In the end, our main item was damaged in shipping and we had to seek other outside vendors for help. This cost us substantial monies due to our contractor being delayed to complete our bathroom remodel. Ferguson offered us $ 200 for our lost time, stress and subsequent calls to District and Showroom Management. Things happen, mistakes in any business occur but there seems to be a major disconnect between the Showroom staff and the Warehouse Staff as to your order and communication. I'm hoping management will look into our customer experience, and future customers will have an easier transition from start to finish.

Very disappointed with Ferguson’s lack of professionalism and service. I ordered a tub from them and they sent a broken tub. It’s okay it happens. Then I a 2nd tub and they said the wrong size. Goodness. Then I ordered the 3rd tub and they dropped it in my home jammed between my kitchen and island likely causing damage. There was plenty of space in the home to set it safely somewhere else. This is highly unprofessional and very disappointing.

I worked with Leann Jewell at the Nashville branch to pick out light for our very traditional home. I needed a transitional light design that would work with our eclectic style. She helped me find the perfect light. She was so very nice to work with and I will go back there for my lighting and other design needs as we continue to make updates to our home.

The sales lady who helped me really didn't seem interested, and when she printed off spec sheets for me, she ran off a sheet for a toilet model that I had told her had bad ratings. So, she clearly wasn't listening to me. When I selected a toilet, I left a message on her phone saying that I wanted to purchase the toilet, and I never heard back. So, I went to another bath and lighting gallery in town and had a great experience.

Oh wow this place is horrible. With 15 employees and 7 guests still only one person spoke to us when we walked in. If I can give 1/3 of a star I would.