The Ballantyne, a Luxury Collection Hotel, Charlotte

Love this hotel and everything about it! Had breakfast with my aunt over the weekend at the restaurant and it was lovely. It was my first time dining indoors since the pandemic started. The staff at the hotel and restaurant were impeccable! Everything was clean and the staff was consistent with masks and even gloves. The quality of the food was just as it has always been - delicious and beautifully presented. My aunt stayed the night and raved about the cleanliness and the attentive staff. Thank you for making my first indoor dining experience so lovely and for all that your staff is doing during this time. I will be back soon!

Well it wasn’t stellar and definitely not worth the price. We had a last minute chance to have a parents night out and wanted to do it big. We rented the suite (and attempted to get any spa services but they weren’t available which was disappointing but understandable), upon check in we weren’t given any information except where to park (which later found out that there’s a ton of information needed; pool updates, how to order room service, general workings of the hotel currently, etc.). The phone in the suite didn’t work and we couldn't call down to the front desk (even tried calling through our cell phones and never received anyone). We had trash left in our room from the previous occupants. When I finally went down to talk to the front desk she informed me even more things we weren’t informed about (see above for list). When we checked out the next morning we again relayed our issues we had, she went back to talk to the manager is my assumption, came back and apologized and emphasized that we had a free breakfast already on our account if we wanted to partake in it. We had never been informed, if we had we would’ve gotten up earlier to eat. But since we hadn’t, we didn’t have time, we had to pick up our son. The whole thing was disappointing, for the money spent it wasn’t worth it and we felt that our concerns were just brushed off. Next time we get a parents night out we won’t be staying there. However, we thoroughly loved the restaurant, the food was absolutely delicious.

This is my first hotel adventure since the pandemic. The hotel staff all practice social distancing and masks are required in public spaces. The hotel is one of my favorites. A resort experience in an urban setting. Breakfast in the Gallery Restaurant was wonderful and the service was great.

I was there March 2021 and I enjoyed my stay. If you enjoy quiet, classy hotels you would love it here. Staff have excellent customer service. 30 min from downtown charlotte. Hotel was clean and professional. Tea party was elegant. I will return for sure.

We did not stay on this occassion, but booked afternoon tea. Hugely overpriced for what was on offer. Offered only one tea, really?? The food was good, if not a bit limited in quantity for 2. A lack of savouries was disappointing. The servers were very attentive for the first 20 minutes we were sat down. Following that we were forgotten about. Also, they were aware we took the full force of the draft from the door but didn't offer to move us. Really poor.