Ed Kenley Ford Inc

I highly recommend this amazing dealership! Was so great to work with this company. They had the truck we needed and wanted to haul our new 5th wheel RV and they made it all so easy. Mike was the best salesman ever. He was in constant communication with us about everything and always (even now) answers our questions promptly. My husband and I super appreciate the customer service here. Very friendly and professional.

Bought our new explorer and we love it. Was able to look at several different models and felt no pressure. Dave Embly was our salesman. Not really fond of car salesmen but Dave did great. He helped my wife navigate the site to get a $500 rebate for medical administrator. I enjoyed buying a new vehicle for once! We qualified for 0% financing through Ford so when we were in the finance office we bought the lifetime warranty. The finance manager Burke was very thorough and got our paperwork done before our new explorer was even ready. Dave took the time to familiarize us with some of the vehicles features on a similar model while we waited a short bit. He also showed us the fordpass system to download on our phones to be able to manage the vehicle remotely with them. Some amazing new features available. Mary loves her heated and cooled seats! Individual air controls also haha. Awesome experience! Thanks to all who helped with our new FORD we love it!

I text my salesman at 4:40 pm to see if he was working. He promptly text me back and said that he was. I told him that we were headed that was to look at explorers. We got there a little after 5 pm, he had picked out the ST and had it ready for us to test drive. We fell in love with it and started the buying process right around 6 pm (their closing time). We were home by 7 PM. It was an awesome buying experience. Everyone was so great to work with.

I was looking for a specific F150 and worked with George Drakos to find it. George was inviting for my test drives and informative as I was making my final decision between the ECO 2.7 and NA 5.0. Never felt pressure through any of the process. George searched extensively, but was unfortunately unsuccessful, so I ended up purchasing from another dealer that had what I wanted in-stock. I will definitely work with George again when it comes time for another vehicle. After my purchase I consulted with Dave in Finance regarding a service contract sold by Ford, but administered by CNA. He gave me direct information, again, without any pressure, to help me evaluate my options before deciding to purchase and from whom. The service contract offered by the dealer I purchased the vehicle from came out as the better option for all key factors. Not purchasing from Ed Kenley limited his competitive options. Regardless, I appreciated his candor and straightforward answers. All in all, my experience with Ed Kenley was positive, despite not closing a deal.

I cannot sing enough praises for the Service Advisor Jennifer. She managed to take what would have been a bad experience for me with the Service Department and turned it around to prove that there are professionals working there. It all began back on October 14. My Explorer Sport started making rattling noises when I started it. By the time I got it to Ed Kenley Ford the rattling wasn't as bad as before. I spoke Dave, who I have to say did not impress me at all. He seemed dismissive of everything I explained about my vehicle. The only thing he didn't do was sigh heavily and roll his eyes at me. When I started it for him of course it didn't rattle. He mumbled something about them hooking it up to a diagnostic machine. Five days later, Could Not Duplicate. When I came in to recover my vehicle the guy behind the cashier counter looked at my receipt, saw the "Could Not Duplicate" and snorted "You'll be back". As I drove home I could see smoke belching from my exhaust. Discovered a host of other new problems. Returned a couple of days later and spoke to Jennifer. What a difference. She wrote down all the problems I am having and told me they'll look it over. What do they find? One of my turbos had eaten itself. That was what the rattling was an early indication of. I got worried since not only was this going to be expensive, but some parts were backordered until Nov. 22. My shock when Jennifer called me today that she managed to scrounge up the needed parts from other dealerships, quickly returning my vehicle to me. So, outside of this guy Dave I can't say much about the other service advisors but I think Jennifer is a true asset to you guys and you need to work hard at keeping her.