IBC Bank

The new branch manager is very unfriendly and will not wait on anyone. She stands there waiting on one of the other girls to do it while customers wait. If she can't tend to customers why is she there!!?? Those girls there are the absolute best and nicest ever and deserve someone who will work just as hard as them.

1 reviewn1.0 star rating 11/29/2017nRun don't walk away from this bank! I have had multiple fraudulent charges hit our debit card (over $1000 in one instance). The dispute process through this bank takes FOUR MONTHS in order to get your money back. This has happened to us twice. The fraudulent charges hit our account because of the ever increasing overdraft protection attached to our account which was against MY EXPRESS WRITTEN INSTRUCTIONS. I consented to the minimum over draft coverage of $300 attached to my account as a requirement but instructed no more. Once again we were in Mexico and our card was compromised. We were aware of the problem in advance so we canceled the card (not convenient on vacation) and transferred all money out of our account. We reported the card stolen prior to any charge hitting despite that they allowed a $790 charge to go through AFTER my card was cancelled and despite there being no money in my account. I was told I had now had over draft protection of $700 (yet they allowed $790 from a dubious Mexican charge). I will now have to wait four months for the 3rd time. This situation does not include the over draft charges posted to my account inappropriately. I watch closely and have to have them all reversed. The constant turn over of staff so service is hit or miss. The fact that they will no longer take Money Orders if you get one FORGET about depositing it you will just be out. Nor does it count for the fact that they will put an 11 day hold checks being deposited even Cashiers Checks from verified or local banks. RUN RUN RUN!!!

Dusty, the Manager is Great. Always Willing to Help Anyway She Can. The 5 Stars are for Her.

The manager is Simply amazing!

The worst company to work for!nThe associates are lazy and do not care about their customers. They are just out to meet their quota! It is a numbers game to them!!!