Cold Stone Creamery

I miss could stone a lot! I used to work subway next to the cold stone. The owner from cold stone and he's wife, he's son, he's employees all that people are very sweet very nice! I got free ice cream from there few times. They are very friendly specialty the owner is very kind and great parson. I moved in Michigan last year. And I miss them so much!

I'm Miss Dee and I just left there. I wish that I could give 10 stars! Excellant customer service from the owner :). The owner was very professional, respectful, helpful and polite. The ice cream is by far, the best in the world!!! I'll be coming back again very soon!!

The ice cream and store was fine and nice.nnThe issue I am having is I was double charged while placing the order through their mobile site, with only 1 transaction email received. I understand this happens so when I get to the store they explain I need to use my login to get the refund processed. That's understandable too, but here is where the issue starts. I checked out as a guest and tried to make a login at the store. That didn't go over smoothly as I never got the email required to create an account until 20 minutes later. So I had already left the store.nnNext issue, I went to the website, the online order page and there I found a 'Contact Us' page. Great, customer support is what I need, I thought. Well the page has place holder web info that has never been filled out and dead links. So no way to get a refund that I can find. So now I guess I am going to try a google review and maybe a facebook post to try and get the refund for $13.78 for 2 ice creams.

This place needs work and is below the usually Cold stone standard. Prepare to be nickel and dimed.

We purchased an Ice Cream cake to celebrate a birthday. The cake was damaged or poorly made. I can’t really determine which. The bottom layer is crumbled away. And the gold serving round that it comes on is smeared and dirty. It doesn’t look like a good example of a Coldstone Creamery cake. I called the store to report the problem and ask if I could return the cake and be given a new one that would be nice for the party. I was treated very rudely by the employee who answered the phone. Initially she attempted to explain away the poorly made cake and give reasons why it wasn’t as pictured. She told me that because of COVID 19 restrictions I could not return the cake or receive a refund. In frustration she placed me on hold to call the manager (Bob). Sadly, I was still not offered a suitable solution. I was told that the manager backed what I was told and that I could not exchange the cake or be refunded. I asked for the Corporate phone number for Coldstone and was told to “google it!” I asked for the manager’s name so that I could reference him when I called and was only given Bob.. I then asked for the young lady’s name that I was speaking to and was told that she didn’t feel comfortable giving me her name. How then should I place my complaint?? I don’t think she meant it, however I felt disrespected and disregarded. Manager (Bob) said he’d call me Monday regarding the problem? It’s 6:00 pm on Friday.. A call back 3 days after the Birthday is unacceptable. By the end of the call I was able to get the Store number from the employee. This is my neighborhood Coldstone. I will not return.