PANDORA

What a terrible place. Zero customer service. They won’t answer phone. It says leave a message and they will call back and they don’t! We bought a ring and simply needed to change sizes. . Chloe was completely uncooperative. She had the ring but hid behind policy. We tried to exchange twice but store was closed. We tried to call but no answer. Today we were in area and got zero help. We live an hour away. We ended up calling and exchanging from online store. So they are shipping us another ring and we are shipping them ours back when all they had to do was swap sizes. Makes zero business sense! I will not be buying any products in this store again! They had the nerve to ask me to leave store to call Pandora customer service online to handle my issue myself instead of simply exchanging sizes from a ring they had right there in stock!

I don’t ever make a review but, I was very disappointed with this store. I bought a charm bracelet online and it didn’t fit. I went in and replaced it with a bigger size. The lady was really nice and even let my fiancé try on multiple bracelets since they didn’t have the specific one to replace. Although the lady was really nice and she had us believe the new bracelet we got was the right size, it wasn’t. It was 2-3 sizes to big. We even had three charms on it to. She said it would fit better with more charms. No big deal. We walked around the mall for a little and after having the bracelet almost slip off her wrist we went back to change out the bracelet with a smaller size. Well I wouldn’t think it would be a big deal since we just did it and we already replaced it once. We waited in line which is fine and once we got in got a new lady. She said she couldn’t t take it back because it was used even though we just bought it and I had the receipt. We left and called the Pandora which was closer to our home and they advised me that that wasn’t correct and they should have replaced it. We went to the Pandora we called and they replaced it no questions asked and even had the original one that she wanted. Nevertheless if I’m paying $175 for something that you guaranteed me would work and it didn’t, I should be able to get it replaced or a refund.

Ok

Customer Service is just horrible. All i needed was to exchange my ring for a size bigger, and will not do it because I am out of 30 day limit, which I would understand if I did not try to come up here twice already and they were closed, and I called with no answer multiple times.

The manger there is awesome ud83dudc4c walked in one evening at closing Martin Luther Kings Day. The manger assisted with a smile ud83dude03