Zales

Terrible customer service by manager Donna. Very rude! She does not follow policy and procedure with every customer. Terrible experience with her not once but twice. Very disappointed in the way she conducts business! She should not be a manager. Actually she should not be allowed to interact with customers. We will not use this Zales for any more of our transactions.

Zales is absolutely terrible. Go to Guven’s. He’s local and custom work isn’t an additional cost. Do not waste your money for this corporate, cookie-cutter, lame jewelry-looking items. They don’t care about you; only sales and your money. Don’t do it!! Run away! Our experiences have been more than lacking and very frustrating.

After reading some of the previous reviews, I’m glad to hear it’s not just me who has experienced poor responses and customer service from this location. When you run a retail jewelry business, in which people spend thousands on your product; you cannot be a NO person. It’s just that simple. The 3 times I’ve called, each time the person on the other line was rude and seemed to be inconvenienced. For example, not accepting repairs to be dropped off on weekends is a terrible policy. Most people who can afford to drop thousands on a ring WORK MONDAY-FRIDAY. I had to request a manager on the line so that I could drop my ring off on a Sunday- the only day I have to visit the ring store. The manager I dealt with that day was kind but only after I had an attitude to get my point across. They sent my ring off that Monday.nnFast forward to 3 weeks later I’ve been back 2 times to pick up my supposedly repaired ring.nnThe first visit back, there was a diamond that had been completely replaced with a wrong colored diamond. -IT WASN’T EVEN NEAR THE AREA THAT NEEDED REPAIRS!! So I had them send it back in.nn2 weeks later I get a call stating my ring is ready for pickup and has been inspected thoroughly. My fiancé makes the hour and a half trip only to find there are loose stones in the ring, STILL!nnThe manager on duty today did go above and beyond to have the ring repaired by their local preferred professional so after 5 weeks and a 2.5 hour wait at the mall we finally have this issue resolved.

NEVER OPEN. My diamond was loose so came to get it fixed. Not open. Come back weekly over 3 months and not open though corporate says they are to be. Diamond is now gone. Come again today because corporate said they would be open. Nope...gates closed. STAY AWAY!!! I bought jewelry from here and only here the last 20 years. Never again. Agent told me to go to Stonecrest for service as they should be open. I’d rather sell all my Zales items then go to Stonecrest.

Very good services from the Asian lady. She was very helpful with getting my jewelry repaired and she also offered to help me with something I wanted to buy online