Edible Arrangements

If you’re ordering for pick up this location is good, but if you’re ordering for delivery beware. Your order will most likely be delivered in a regular car which means the fruit will be hot or room temp. When dealing with food it should be in a temperature controlled environment and last I checked they have company trucks so why aren’t they using them? My stomach was upset after I ate a couple pieces of my order. This company is setting itself up for a lawsuit with doing things like this. You don’t mess around with ppls food.

The star rating that I gave is for the store manager Mike.nnBased on the experience that my family had I would give the store one star.nnMy son recently turned 16 and his beloved grandparents had plans to come up and surprise him on his birthday, but they fell sick and we're unable to come.nnSince they couldn't come they wanted something very special to come in their place by way of delivery on his birthday. They chose Edible Arrangements and spent well over $100.nnTo make a long story short the delivery never showed up. We waited and waited yet there was never a delivery. Not even a phone call to either the grandparents or my wife who was the secondary number they were supposed to call in a situation like this.nnMy mother-in-law called and emailed several times to get some answers, but did not hear from anyone.nnI went to the store the next day to get to the bottom of the situation. I felt it only fair that my son receive his gift and that the grandparents get a fair partial refund.nnThe store was very busy because as it turns out they were doing the work for two stores. The other nearby store was sending all their business to them because they were understaffed because of illness. The very polite woman in charge told me that the delivery truck had broken down, and that is why my son didn't get his delivery. The delivery driver said that he called all of the deliveries that he wasn't able to make, but clearly that was not the case. ( numbers can be written down incorrectly by mistake, so I made sure that the numbers they had in their system were correct)nnThe woman in charge offered me a refund, but was not authorized to give me what I wanted. She told me that the store manager Mike would be in the next day if I wanted to come back.nnI went in the next day to talk to Mike, and surprisingly it was a very good experience. Not only did Mike get my mother-in-law the proper partial refund that I felt was fair, he also had a fresh Arrangement made up, and then Mike himself delivered it to my son the very next day!nnA very sincere thank you to Mike and his exemplary customer service skills. Because of him we will definitely give Edible Arrangements in Fayetteville another shot when we need their type of services.nnIn a world where good customer service seems to be a thing of the past, manager Mike at Edible Arrangements is keeping it alive and well. Give that man a raise!

Obviously they must have gotten their stimulus and PPP since they don't care about orders or don't need customers. Paid for an order for delivery for a Birthday, they didn't even bother to do anything. No urgency to contact that they couldn't fulfill, deliver or whatever they were doing.nnIf you don't want your orders to get delivered that would be the place for you to go purchase it. Don't do business selling service that are time and date dependent if you don't even bother to do the work.nnNever will use this place again, go with Shari's Berries they deliver unlike Edible Arrangements

I ordered from here for my mother who father had just passed. I spent almost $100.00. For them to give it to my mothers neighbor! I called the store and they told me the lady waved at the diver from the back yard and she walked up and just gave it to her( not my mother) so the man said they were done for the day and she couldn’t get another till tomorrow. So I told him my mother was leaving could he please have them delivered by noon. He agreed and said he was sending extra strawberries for the inconvenience.nThe next day they didn’t deliver it till after 2pm and my mother had already left and the didn’t even send the extra strawberries as promised. I called the store and told the gentleman that we received the arrangement but it was late and we received nothing extra he said there was nothing he could do for me that a manager will contact me and I still haven’t heard nothing sooooo edible arrangements thanks .... but no thanks !!!

I had a terrible experience!!!! My husband ordered a birthday gift box scheduled for Saturday 12/12 and it was not delivered until Sunday 12/13 at 8pm!!! It was delivered by a driver who was smoking in the car!!!! My entire birthday gift box smelled like smoke!! Ugh! It was disgusting and very unprofessional. i could not even eat it because the smell of smoke was embedded in my box! My husband and i would like a refund!