Map
Detailed Information
- Place Types Florist
- Address 1757 East-West Connector #440, Austell, GA 30106, USA
- Coordinate 33.8531766,-84.6021323
- Website https://www.ediblearrangements.com/stores/1757-east-west-connec
- Rating 2.3
- Compound Code V93X+74 Austell, GA, USA
Openning hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 10:00 AM – 3:00 PM
Photos
Reviews
Definitely should have read the reviews before ordering. Ordered a strawberry and cookie tray for y husband’s birthday. Specifically chose curbside when ordering so I wouldn’t have to take my kids out the car. Called and informed the lady that answered that I was outside. She then told me that I could come inside and get it or meet her at the door. What’s the point of curbside if I still have to get out my car. After she hung up, she comes out the door, gets in her car and leaves. So the young gentleman who gave me my order at the door was polite. I’m assuming the lady was the owner all the other reviews were talking about. Miss ma’am needs a reality check. Hopefully my fruit is as good as it looks
Edited to add: The response from the owner below is total BS trying to appear concerned. I've reached out and no one has contacted me to try to do ANYTHING to make this right.nnAbsolutely do NOT recommend. Tried to send a gift to my daughter and her fiancee who live 5 mins away from the store. They never got the gift, the store cancelled it without speaking with me. They also list hours both on web and phone message that they do not honor. And several times I couldn't get through to leave a message or speak with someone. Ended up going in person to another store and picking up the item and delivering it myself. Very disappointing!
I ordered an arrangement from this location and paid a same day delivery fee. Management called and informed me, due to high volume, my arrangement would not go out until the following day. I requested a refund of the delivery fee and Management agreed to my request. It is now going on two weeks and I have not receive my refund. I reached out to this Edible arrangement location multiple times concerning my delivery refund, and every time an employee either states the owner will return my call or will look into this situation. I find this very unprofessional and unethical in their business, as a customer, I should not have to continue to reach out to a well known establishment. I hope for future customers, this establishment can learn from their lack of customer service. Due to my experience with this particular location, I will no longer do business with Edible East-West Connector.
So I live by Edible Arrangements and every holiday I have had nothing but the best service and quality at the Camp Creek location. But this is my second time ordering at the East-West Connector location and I've encountered the following problems:n1. No one answers the phone.n2. Deliveries aren't even attempted until they have made phone contact with you.n3. If you miss their call and call them back, they don't answer the phone.n4. If you don't get in contact with them, they don't ATTEMPT the delivery.n5. When you do finally get in contact with someone, you have already been taken of that day's delivery and you must now wait the next day.n6. You happen to miss their call the next day.n7. You call back to find out why your delivery wasn't completed.n8. They say they couldn't deliver it because you didn't answer the phone, then they act like you, the customer, is annoying them.nnRedundant and ridiculous, right?nnOf all the EA locations I have used across the country, I have never encountered such unaccommodating staff. I cannot believe EA would be okay with this level of customer service. I ended up cancelling the order and asking for a refund.
I will NEVER order from this location !!nI asked for the arrangement to be delivered by 11 it was delivered at 3:30 . On top of that the balloon I purchased to go along with my order was NOT delivered . The number they give for you to contact them is pointless. NOBODY ever answered the phone and I called multiple times throughout the day . I had to contact corporate just to speak with somebody . Corporate tried calling this location & yet nobody answered. I am NOT satisfied at all with them !nThey don’t even deserve the 1 star!
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