J&G Jewelry

Rudest, assuming people. Can not believe people treat potential customers this way.nnThe woman working unlocked the door at 10:05, I walked in & asked the gentleman if I could get my ring size because my husband would like to upgrade my rings. He tried to eyeball my ring size before setting the ring sizer on the counter (off by 1 and a half sizes). He tells me he can’t resize my rose gold engagement ring and wedding band because it’s mixed with copper. I reiterated I’d like to purchase new rings with diamonds and not resize. My husband & I purchased my current set a while ago, before babies, while my (now physician) husband was in medical school. A lot has changed and we would like to invest in a nice diamond set.nnI kindly asked “Would you mind if I looked around while you are setting up?” All seemed well. I’m interested in a ring in the window & the gentleman was kind enough to set it on the display cabinet. It’s gorgeous! He mentions that I should not look at the price tag because he would cut a deal. I’m not sure if that was a kind selling tactic or if he didn’t think I could afford it, but it was well below what we had in mind so I was excited about it. I had came in on a whim while I was walking downtown so I didn’t have my husband with me. I kindly ask “Would you mind if I took a picture to send to my husband?” The woman scoffs. The man says that would be fine.nnBefore I even have a chance to pull my phone out, the woman sets paper towels and a spray bottle on the glass display and I said “Oh, let me move out of your way” and she said “ya, since we’re not even open yet..” Excuse me?! You unlocked the door at 10:05, your sign says 10am open and so does Google.nnI calmly set the rings down and leave after explaining if they don’t want to serve customers at 10am they should leave the door locked and change their sign. I’d love to have a Pretty Woman moment with her with my new rings I purchase elsewhere, but I’ll never return. I do hope they read this and treat everyone walking through their door with a little bit more respect. Another reviewer mentioned that they judged and assumed what they can afford. That review didn’t seem to change anything. My terrible service I have no doubt was related to what she thought I was going to spend.nnBIG MISTAKE. How about you assume that the person leisurely walking in on a Tuesday morning can afford to purchase whatever they want?!

Always great customer service, great products at unbelievable prices

They know their business.

store is open excellent service.

I walked in to inquire about watches and was interrupted before I could even explain what kind of watch I was looking for. “We sell gold watches, very expensive.” When I was able to explain I wanted a high end divers watch I was told “We don’t sell those and neither does anyone on the street so don’t waste your time.” I informed him that Heitel Jewelers does. The whole interaction lasted less than 2 minutes and I’ve never felt as unwanted in a Venice ave shop before, considering I’ve worked on the strip for 5 years. I suspect that will be my only time in this shop if young customers are immediately considered non-viable customers. So rude, I’m honestly shocked.