Kay Jewelers

I just wanted to take the time out to thank the amazing staff / family that is taken care of my wife and I throughout the years. The other day I found a ring for my wife that she was in love with. It was meant to replace her own engagement ring which unfortunately was lost. As usual when I showed up at Kay they greeted me with smiles they know my wife and I by name. The ring that she was so in love with ended up not working out. But they never faltered. They stayed with me like they always have and walked me through the process of picking out one of the most beautiful rings I have ever seen. There was a jeweler on site and he helped my wife and I pick out the perfect setting and the perfect diamond. The staff /family never gave up on my wife's dream ring. The amount of love that goes into their customers is unprecedented. And not just one person but everybody at that store. After the entire store helped me pick out a setting, the Jeweler set the diamond for me while I waited and even sized it to fit my wife's hand which is very small. The conversations that we had while the ring was being made brought me to tears. They listen to how we unfortunately lost the first engagement ring and how it devastated my wife and I. I was truly heartbroken. But to be able to walk in and knowing the comfort that they provided and that they always provide is astonishing to me considering the day and age that we are in. They truly care about every single person that walks through that door. You are not just a customer you are celebrating a benchmark in your life and they take great pride in helping you along your journey. If you ever have the privilege visiting these amazing people at the store you will know what I'm talking about. From the moment you walk in. The Jeweler said to me that the ring was handcrafted and one-of-a-kind and I told him that I am very thankful because the woman who will be wearing it is one of a kind to me! Thank you to you and your staff for helping us along the way and being part of our Journey. I told them when I left that they had no clue what they have done. They made one of the most important people in my life the happiest she's ever been. We will always return to purchase from your store and to be reminded what true love really means. Thanks again and God bless!!!!

Bought a necklace for my granddaughter for her 10th birthday. The woman that helped me was extremely helpful and patient with me as I have no idea what I'm doing looking for jewelry for a 10 year old girl. She made it very comfortable for me and helped me stay within my budget. I would highly recommend this particular Kay jewelers.

I got my necklace fixed so quickly, & the peoplenAre wonderful ud83dude0anThank you & Merry Christmas ud83cudf84 & Happy New Year ud83cudf86

Refused to take links out of a watch because it wasn’t bought there even though I was willing to pay for their services. The best part is Movado recommended them to take out the links because they are an authorized dealer. Poor customer service.

Rude and unprofessional! I'll never shop there again!