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Sentara Therapy Center - Hand Therapy

6201 E Virginia Beach Blvd Ste 110, Norfolk, VA 23502, USA
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Detailed Information
Openning hours
  • Monday 8:00 AM – 5:30 PM
  • Tuesday 8:00 AM – 5:30 PM
  • Wednesday 8:00 AM – 5:30 PM
  • Thursday 8:00 AM – 5:30 PM
  • Friday 8:00 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed
Photos
Sentara Therapy Center - Hand Therapy
Sentara Therapy Center - Hand Therapy
Sentara Therapy Center - Hand Therapy
Sentara Therapy Center - Hand Therapy
Sentara Therapy Center - Hand Therapy
Sentara Therapy Center - Hand Therapy
Sentara Therapy Center - Hand Therapy
Sentara Therapy Center - Hand Therapy
Reviews
Tess Demorest (01/15/2020)
I have nothing but positive things to say about the hand therapist, Nancy, that treated me. The billing and payments system on the other hand is a complete scam. They set up a billing account for me for each month, left a credit balance on some and then started the collections process on the 'unpaid' months without applying over $600 in credits from prior months billings. They only send itemized statements if you ask for them. It took me two phone calls just to get all of my statements despite my request for a full accounting of my services on the first call. I then had to review all of my appointment dates and payments against the bills to uncover the unapplied credit. When I asked why the credit wasn't automatically applied to the next month, since the total bill was less than the credit, they said they just don't do that. What they WILL do is send you to collections for monies you really don't owe if you don't stay on top of them. Even with all of the excellent care I received there, I wouldn't recommend them due to shady billings practices.
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