Commissioner of the Revenue

I called the number and the lady there picked up right away! Amazing. Then she forwarded me to the correct person who took care of me in just a few minutes. I wasted over an hour on the State Corporation Commission web site yesterday without success. Working with this office was a dream. Well Done!

Robin at DMV select was top notch. Took care of everything I was scheduled for and assisted me with a sold vehicle I needed to get removed from my account. Very knowledgeable. Thanks again!

Cannot speak highly enough of the staff at the DMV select that serviced us today.Knowledgeable, patient and accommodating. Without this office performing this service, I would be waiting on DMV past November.

I called to get information about business license and spoke to Mr Lawrence .He was extremely professional, guiding me trough the whole process ,and patiently listened and answered to all my questions.He should be in charge to train others how to provide stellar costumer service .That was what he provided to me .Ten stars !

I received a letter from the Treasurer's Office for a Property Tax Bill that it purports I incurred for my vehicle in 2015. I was Active Duty US Navy from 2011 to late 2016, and lived in Virginia, not claiming residency, from 2011 to May 2014, not a single day in 2015 or since. I spoke to the Commissioners office representatives who insisted that regardless of this and a myriad of evidence I provided, I would still need to send an LES and expose more of my personal data and incur further hardship, since the process for requesting old LES's is lengthy and the time constraint of tax season would have caused me further problems with my current state if my return was not disbursed to me. I was insistent and persistent and demanded, though respectfully, to speak with a Supervisor who could better resolve the issue.nTo their credit, they finally were able to buck the policy and are in the process of removing the debt. The people I spoke to there were respectful, patient, and ultimately accommodating. Unfortunately, the tax policies, especially when related to veterans and active duty military COMMANDED to be there under ORDERS, can create hardship, undue strain, and completely disregard the needs of service men and women. Often, these service-members are fresh out of High School and do not know any better than to question or prod further. As a result, these tax and personal property policies can seem predatory when it is likely these young military members will end up paying taxes they are not supposed to be paying in the first place, meanwhile the local government makes some extra quick money. I work in Federal government still today, I know policy and I help write it often. Policy must not come at the cost of effective, efficient, and ethical service, most especially to those dedicating their lives to serve our country. Those of us in public service must not forget that we are where we are at the convenience and benefit of the PUBLIC, not the other way around. We must endeavor to enact policies and serve the public in a way that reflects that, always.