Enterprise Rent-A-Car

I would not even give this company 1star but you don’t have the option to give 0 stars I booked my reservation over a month ago. Traveling with multiple adults and children so booked a over size SUV. Placed several phone calls leading up to the day the rental is to begin. Have never once been contacted by Enterprise to say that there is a issue with my Reservation. I personally have called the location multiple times to be told that they can’t locate the vehicle I have rented and that they can’t get one to the location. I also was told that they would reach out to other locations and would be able to get the vehicle well that also has not been the case. I personally have called all the local Enterprise locations and found 3 locations that were a little over a hour and half away from that have the vehicle and was told by the Rep from enterprise that they cannot go to the location to pick up but I could go and get. Mind you this is 3 hrs away from me round trip so that would be a total of 6hrs out of my way to get a rental. All I was offered was to downsize my rental. Extremely POOR customer service was told on multiple occasions that a manager would contact me. I have received 0 calls all calls to enterprise were generated by me after reading multiple reviews of others having the same issue. Well in closing I Highly Suggest Everyone use Budget Rental car since I placed a call and was able to locate the vehicle of my choice and they are delivering this to my house. And also matched and beat Enterprise price. Wake up people use Budget I will go out of my way to tell everyone I know not to us enterprise car rental anywhere

ld not even give this company 1star but you don’t have the option to give 0 stars I booked my reservation over a month ago. Traveling with multiple adults and children so booked a over size SUV. Placed several phone calls leading up to the day the rental is to begin. Have never once been contacted by Enterprise to say that there is a issue with my Reservation. I personally have called the location multiple times to be told that they can’t locate the vehicle I have rented and that they can’t get one to the location. I also was told that they would reach out to other locations and would be able to get the vehicle well that also has not been the case. I personally have called all the local Enterprise locations and found 3 locations that were a little over a hour and half away from that have the vehicle and was told by the Rep from enterprise that they cannot go to the location to pick up but I could go and get. Mind you this is 3 hrs away from me round trip so that would be a total of 6hrs out of my way to get a rental. All I was offered was to downsize my rental. Extremely POOR customer service was told on multiple occasions that a manager would contact me. I have received 0 calls all calls to enterprise were generated by me after reading multiple reviews of others having the same issue. Well in closing I Highly Suggest Everyone use Budget Rental car since I placed a call and was able to locate the vehicle of my choice and they are delivering this to my house. And also matched and beat Enterprise price. Wake up people use Budget I will go out of my way to tell everyone I know not to us enterprise car rental anywhere

If I could give 0 stars I would. Don't waste your time. The people who work there are the rudest people I have ever seen and don't have a clue how to do their job. Was there for over an hour. We just gave up and walked out.nWent to hertz was in and out within 5 mins with a better price and better vehicle.

The local office agreed to leave a car for me at the body shop. They showed up 15 minutes late with a van to take me to their office to pickup the car in Abingdon. When I complained, they explained that the car was not guaranteed to be there. This was NOT mentioned at all during the arrangements and caused me to be 1 hour late. They didn’t apologize and didn’t seem to care. Next time I will choose another rental company or another location.nnUpdate: Somehow the post got deleted. Maybe when I added 1 star for the company responding. The company has responded with an apology.

Very well run business. Fast efficient and friendly