JTB USA, Inc. Honolulu Branch, Hawaii

Terrible, horrible experience. This was our first time booking a trip to Japan and we just wanted a little experienced help. Instead it took us several months to book the entire thing, and we were asked multiple times which tours we wanted to take when that wasn't a big concern for us.nOther than that, we really weren't counseled on the types of places we were staying, simply given a list of hotels in our desired locations. Since this is a huge company, we decided to just trust their judgment without researching ourselves. Big mistake! Some of the hotels were completely sketchy, to the point where the last five days of our trip were booked in Kabukicho, Japan's red-light district!nnAside from flights we were given no help nor advice on transportation, which stressed us out big time and made planning that much harder for us.nAs a side note, while we were in the office a man walked in who said he drove from the other side of the island to apply for a JR Pass. Before they gave him the form, they tried to turn him away by saying he could do it online! The guy came ALL the way down to the office to order a JR Pass, and you can't just give him the form?!nnTL;DR, it's a terrible place to go for a custom trip. Go only if you want a completely predetermined tour package and don't care about customer service, 'cause this company takes no interest in your personal travel needs.

A modest office space located outside rhe Shirokiya food court where you book any dream vacay in the world, specializing in Japan. The staff is friendly, courteous and patient when it came to booking the perfect holiday.

The staff is is so knowledgeable and helpful. I feel at ease leaving the country knowing jtb has my back

I don't know what the goal of this agency is. Like the last reviewer, I experienced the same lack of interest in me as a traveler. There is an abundance of travel itineraries displayed, but you better ask the right questions or the assistance goes downhill pretty quickly. Disappointing. I left.

Wanted to buy JR Rail passes but the lady there wanted to know my whole itinerary. Ahhh, if I wanted a 14 day pass, just sell it to me. You don't need to know what hotel, airline or cities I plan to visit. Just know that I'll be in Japan for 14 days and I want a rail pass for those days. Needless to say, I'll buy them online where it's $3 cheaper and delivered via FedEx for FREE.