Quality Sewing & Vacuum

Outstanding customer service. Larry helped us. He was extremely knowledgeable and gave us a lot of his attention comparing all the vacuum cleaners available. Their prices are very competitive. We picked the Sebo Felix. He gave us detail instructions on how to operate it. It works great. The warranty is extended and we trust Quality to service our vacuum in the future. Highly recommend. thank you!

My husband and I visited the Olympia shop and ordered and paid in full for a new bobbin case for my Bernina on March 26. At that time, while working with Cheri, we asked for a price on another part. We only wanted to get a price on that other part and nothing else. A week later on April 2 Cheri called me to tell me the price of that other part and ask if I wanted to order the other part. I told her no, that at this point I wanted only the bobbin case to see if it would solve my tension issues, and that I thought the bobbin case had already been ordered. I had no idea Cheri hadn't actually ordered the bobbin case when we paid for it and had decided on her own to wait for the price. Today, April 9, another week later, I called for an update on the bobbin case order only to be told it has yet to be ordered. It was not ordered on March 26. It was not ordered on April 2. I have been holding off working on a quilt for two weeks now and apparently get to wait even longer. I am very upset.

Sales staff was friendly helpful, and knowledgeable. We're able to show the pros and cons of the product we looked at. Sales associate listened and made good suggestions. She was the store manager

The service I have received from Quality Sewing and Vac has been above and beyond. They pay attention to details and do their best to meet my needs!

They provide excellent customer service. As a brand new sewer, I called wanting a sewing machine and notions to get started. I was outfitted with a new machine that is great quality, but not too advanced or expensive for a beginner. I’m so happy with my new machine and all of the notions they recommended and put together for me. The prices were affordable as well. I’m now a long term customer!