Pets by Nature

Pets By Nature carries high quality products, the website was easy to navigate and the order processing and delivery were prompt. Love that shipping is free.

As previous reviewers stated, I placed my order weeks ago and have received no product and they will not return any emails or messages I have left. Perhaps they are out of business? Although they were quick to process my credit card. Ugh!

I have had a similar bad experience. I ordered Koha dog food in September (and it charged my credit card immediately). After multiple emails asking for a shipping update, I got a response that it was backordered and was offered a refund. I responded on October 3 that I would like a refund. I still haven't received it. No response to my latest email. The phone number goes to a VM box that is full. I will have to resort to going through my credit card.

I ordered 4 bags of Ziwi Peak Dog Lamb Tripe Chews that are over $ 40 on March 16/21 (invoice # 19208). I received only two of the 2 bags ordered and I promptly emailed (the packing slip had a customer service email) the company photos of the incomplete order. I did not receive an email back from the company so I followed up a week later, and a week later, and again. I filled out a customer service online form through their website, and I have also tried an alternate email to try to reach someone, and have had no response. This company is unresponsive in correspondence . THere is no phone number listed and after extensive research online I found a number but the voice box is full and I’m unable to leave a message. This is a company that is acting fraudulent!

WARNING: BEWARE DOING BUSINESS WITH PETS BY NATURE OF LITTLETON COLORADO. THEY WILL STEAL YOUR MONEY, NOT PROVIDE YOU WHAT YOU ORDERED & YOU WILL NOT BE ABLE TO CONTACT THEM.nnI ordered several cases of cat food from them. They took $171.00 out of my checking account immediately after placing the order. I never received a confirmation or shipping expectations. They presented the product I wanted as in stock & available when in truth, the item was discontinued by the manufacturer & was no longer available. They took my money for something they didn’t have in stock, & had no way to get the product. That is THIEVERY & FRAUD.nnThere is no phone number listed on their webpage. I searched & found a number for them elsewhere. They never answer this number, & the voicemail box is always full so you can’t leave them a message. The only way to contact them is by messaging them directly on their webpage, or sending them a message on their Facebook page. These too will be ignored. I AM NOT ALONE IN THESE EXPERIENCES. There are multiple complaints online detailing the exact same experiences I had with them.nnWhen I messaged them I informed them that unless they responded to me within 2 days with a full refund, I would be taking action to recover my funds. They ignored me. I have reported them to my bank to try & recover my money. I have also filed complaints against them with the BBB & the office of the Colorado Attorney General. WHAT A HASSLE.nnWhat kind of merchant takes your money for a product they don’t have in stock & have no way to fulfill, then makes it impossible to contact them, while ignoring the only avenue of contact they do offer? FRAUDSTERS. Pets By Nature of Littleton, Colorado are THIEVES, STRAIGHT UP. Do business with them at your own peril.