Tropical Pet Oasis

Worst experience ever. I go the first time and am completely ignored, not even said hello to. After standing around for literally 25 minutes not being acknowledged I left. Every other person that entered the store was talked to. Not a single person was wearing a mask inside the place besides me. I don't know why they think this pandemic isn't serious.nnTHE CORONAVIRUS IS NOT A JOKE AND YOU SHOULD TREAT ALL YOUR CUSTOMERS EQUALLY.

I always wanted to have a salt water aquarium. With the entire COVID-19 pandemic, and stay at home directives, this seemed like the perfect time. I methodically read everything I could, and visited every reef store within a 40 mile radius. After visiting and weeding through all the information, quality of equipment, livestock, prices etc. the gem that stood head and shoulders above the 12 stores that I shopped was Tropical Pet Oasis. Every single frag, fish, anemone, food, and product that I bought from the store has been nothing short of outstanding. But most importantly, when I made a near unrecoverable mistake, the owner of the store was there for me. 100 percent! I had to pull out all my fish, corals, and anemones and get them from my house in Castle Rock, to the store in Parker. He immediately began saving all my pets, he has been caring for all of them for nearly 3 weeks now. He is so kind that not only has he saved them all, but has even sent me videos of my pets! He has only accepted my verbal gratitude, and refuses to accept any monetary gratitude. He has said that he only wants me to succeed and enjoy the hobby. Lucky for me, that this treasure of a business exists. Without him, I would have undoubtedly lost my beloved salt water companions. With his knowledge and care, I was able, again with his advise and direction, to get my tank back up and safely running. This fantastic business owner, even offers “house calls,” and to my extreme happiness, he is bringing my pets back home to me tomorrow!! I will never ever even consider shopping at any of the other stores I had trialed earlier on. If Tropical Pet Oasis doesn’t have what I think I am looking for, then either I don’t actually need it, or he will order it for me. This store has given me accurate, professional service and advice, great quality products and pets, best prices in town, and saved literally thousands of dollars of my beloved salt water inhabitants. Even before my error, I would always ask if there was anything else that I needed to purchase during visits to the store, I was never up sold, price gouged ever. Learn from my experience, ONLY shop and trust this store! I will forever be a loyal thankful customer!

The people there were wonderful!!! Walked in and was instantly greeted. The place is well cleaned and the tanks are spotless. Doesn’t smell like in most stores that sell live fish and is well lighted. Found a new life long customer.

These business owners and employees KNOW what the customer experience is all about! I have been in there a few times already and each time they take a few minutes to greet me, let me look around and then start to see what I need. They have given great advice when warranted and never seem pushy! They should bottle and sell there customer service like they do their water! Great job! See you this weekend for some water and possibly to pick up a couple more additions!

Beautiful tanks with lots of great coral. Two employees took the time to talk to me about a problem I was having, and my options. Clearly a saltwater/reef focused store, but they have freshwater foods, plants, and livestock as well.