Map
Detailed Information
- Place Types Travel agency
- Address 1874 Union Rd, West Seneca, NY 14224, USA
- Coordinate 42.8511791,-78.7549345
- Website http://traveloutletwny.com/
- Rating 4.3
- Compound Code V62W+F2 West Seneca, NY, USA
Openning hours
- Monday 10:00 AM – 8:00 PM
- Tuesday 10:00 AM – 6:00 PM
- Wednesday 10:00 AM – 6:00 PM
- Thursday 10:00 AM – 8:00 PM
- Friday 10:00 AM – 6:00 PM
- Saturday 10:00 AM – 2:00 PM
- Sunday Closed
Photos
Reviews
Almost all trips were canceled due to Covid. Travel agencies are covered by insurance. They can refund the trip money. This agency refunded everyone from my mother's trip but my mother. My moms trip was paid for by friends and family because she could not afford to go. We all purchased gift certificates without her knowing and surprised her with it. Now this agency refuses to refund my mother back the money that we all paid. This agency over the 2 years of planning the trip as been very hard to communicate with, vague in there answers and rather unprofessional. Why would any of these people want to rebook the trip once things go back to normal when you treat your groups like this. We would have just given my mother cash if we knew that the owner old travel outlet would pull this shenanigans. Be Aware that they are not easy to work with. We understand we are all going through tough times. But to not refund an insured trip and hold onto over $1500 is just not right.
Great customer service. Noreen was awesome, very knowledgeable.
Lovely agents who are very well informed and more than happy to answer every and any questio. They also have a Jamaica travel expert! Take the time to meet with them and save lots of money!
Have always enjoyed and had a great time on previous trips
Website out of date. Lost searching for information. Phone ediquitte poor. Office cluttered and disorganized. AAA much better service.
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