Helzberg Diamonds

I purchased my $2,000 necklace from this store in 2015 and the chain has broken 4 times. The last time I went in the store, I was told that if I purchased life time insurance for the chain, I would pay around $190 and they would replace my broken chain with a brandnew one immediately or I would pay $39 for them to repair my old chain. I didn’t want to proceed with the insurance thing because I thought I would barely use my chain. And now it’s broken again. I went in and told them I’d like to purchase insurance and have mine replaced. But then, they said they would only replace IF they couldn’t repair it. I asked them again and again how come I was told a different thing. The manager said maybe at that time, the store had a spare chain to replace, but then if they would be able to replace with a spare chain at that time, does it mean they could still do that now. What they could do is order a new chain and swap it for me. I’m still confused about what was told this time and the previous time. I would suggest having them write everything down on paper. Don’t just walk away thinking you can come back and be offered the same service. I feel like I can’t trust this store anymore. I purchased a few items today because I didn’t want to drive all the way to Omaha as it’s getting close to Christmas and I don’t have much free time. But I don’t think I will ever go back to that store. Just be careful!

We had a wonderful experience. The employee helped us trade in my previous ring that was in terrible shape. I would recommend this place anyone.

Fantastic Staff!! Jen is an absolute Gem to work with ud83eudd70

They've been very helpful.

I purchased a ring here and within 3 months 2 diamonds had fell out. They blamed it on the prongs. I don't care what caused them from falling out, I paid a decent amount of money thinking it was good quality. I didn't buy their protection plan. I went to the store with my receipt showing it was only 3 months old. (I had to have it sized as well, and that took 2 months). The male sales associate couldn't and wouldn't understand my frustration and refused to continue to help me. I asked for the manager and he said that she is busy helping another customer, I told him that i would wait. While I was waiting I was looking at other rings, another associate came to help me try on others, the male said to not get involved. Finally the manager came to talk to me. She said that I need to purchase the protection plan or they will send it on for an estimate. I stated that it was very clear to me that their quality of jewelry was very poor. I told her that I would turn it into my insurance company and never purchase from them again. Please beware before going into their store. Hard lesson learned!