Kay Jewelers

Kay Jewelers can be hit and miss at times. My last purchase was a miss due to the necklace breaking every time my girlfriend put it on. This purchase was a direct hit! The tennis bracelet is beautiful and looks amazing on her wrist. I am extremely pleased with this purchase.

The manager was very helpful her and I were on the same page she knew what I wanted

Courtney was very nice - great service!

I always love going into this store! They are very nice and helpful people! They helped my husband 8 years ago pick my engagement ring and then agin helped us find a beautiful ring for our five year anniversary! Thanks you for being and awesome and very helpful store!

Absolutely horrible customer service. After buying our wedding rings as their affiliate store, Jereds in another state, we started taking our jewelry to Kay's for the 6 month inspections. The last time we wre there we were told that they have all files on computer now and do not need our paper work. Great! with in a day or two I received an email stating that my ear rings and my pendant passed inspection, but there was no mention of my and my spouses wedding rings, which were custom made. I called the store and was told that they their record stated that the rings had been returned (which we could not do as they were custom made). I assured them this was not the case and they had just been inspected. I was told that a manager would loo into it and be back with me shortly. Nope. After a week and a half I called back. I told my story to the manager who put me on hold as she looked into it. I finally hung up after 15 minutes of waiting. Calling back I was immediately put on hold again .... writing this as I have been waiting for another 15 minutes. Hanging up, grabbing my paper work and heading to the store to get this taken care of.