Blue Cross and Blue Shield of Nebraska

I have been calling them and can never get to an actual person. I called another blue cross blue shield from a different state where I had been covered previously and they are so much more helpful. NE BC/BS doesn't have a customer service line and never have people there to answer any calls. My mother is paying to cover me under her insurance and I'm not actually being covered even though she has payed for it. Any other BC/BS is better than the one in NE

Was on hold for over 2 hours. Was never able to get through to an actual person. Their website says hold times are 1-2 minutes. Horrible experience. The two times I was able to speak to a live person, they said they would have to transfer me, and I was back on hold again. I had a basic question about benefits. WTAF.

I am the general manager of a medical equipment company that has been in business since 2004. BCBS of Nebraska was the best company to work with for our first 14 years, but since 2018 they have by far become the worst insurance company in the country. We work with over 35 supplemental insurance companies every year. and BCBS is the only company who is not paying claims correctly or in a timely manner. Currently we have over 50 customer claims that have not been paid correctly, mostly in the past year totaling over $250,000. Even after appealing the claims, BCBS is telling us and our customers that they paid the claims correctly, when in fact they know they did not. We retained a law firm to contact BCBS's legal counsel. After months of correspondence with their legal department, they have done nothing but spew lies about these mispaid claims. We have a 14 year history of how these claims were paid correctly in the past by BCBS, but they do not seem to care. We also have a 16 history of all the other supplemental insurance carriers that do pay these claims correctly.nWe are now to a point where we have no choice but to help our customer's file a lawsuit against BCBS of Nebraska to get their claims paid correctly. They have caused a lot of stress and anxiety for our customer's, all over the age of 65, who now have to sue their insurance company to get the benefits that their insurance policy covers.nI strongly recommend that you do not consider BCBS as your insurer for anything. If you are currently insured by BCBS, you should consider switching to another insurer at your next opportunity. BCBS of Nebraska is happy to take your payments for insurance coverage, but not willing to abide by the law and pay the benefits of your policy. They are nothing but liars and crooks.nBrent White

We worked on getting policies re established over two hours and it did not happen. We got all the way to just needing to make a payment and got re routed a number of times but it appears nobody wants to take the payments this included the electronic system said we had to talk to a person. We had to talk to a person and person transfered to another person which transfered us to electronic system which then sent us back to a live person who then sent us back to electronic system.nnThis took over 4 hours to get it completed. Don't buy a policy from them

I was having trouble managing my online account and after calling the Member Services number on the back of my card, I had a live person on the line within 30 seconds to help me resolve my problem. They are quick, friendly, and so helpful--I am very impressed!