Don's Electric

My neighbor had a whole home generator installed and I was impressed with the professionalism of the install. I called Don's Electric and scheduled a quote. The quote was very reasonable so I scheduled an installation for our home. From the first phone call, to the installation crew leaving our home, Don's Electric was the most professional outfit I have ever experienced. Don's sends email & text notifications with dates & times and pictures of the technicians. Everything was on time and proceeded precisely as stated. The installation crew was fantastic. They were all experienced, professional and took great pride in their work. They all liked each other and they all loved working for Don's Electric! Loving your employer gives me confidence that I am receiving the best from Don's. The install crew were very friendly and patient answering any and all of my questions and concerns. They left our home much safer by installing proper grounding rods and preparing our electrical panels to code. I Just can't say enough about Sean, Chris, Jake, Justin, Arron, Sam & Angie. Look no further for your electrical needs. Don's is the best hands down! Thank you from our home to your Company! (Don't forget we need you back for our electrical panels!)

Dan did a thoroughly professional job yesterday. The process of installing the home generator required several trips from the outside to the fuse box inside the house. Dan was very respectful, both in regard to the cold weather outside and to the reality of the Covid virus's existence in Michigan. We were very impressed with Don's Electric for the work performed and the price charged.

very satisfied, very knowledgeable, very good work, i will definitely recommend them to anyone who needs electrical

To start- we had Jason come out for a quote. We had several items ranging from adding new outlets, to adding recessed lights in a few rooms, adding a 20 amp circuit, and various other items. Jason was great, and made everything seem like it was going to be seamless. A few weeks later (after a few other quotes), we decided to go with Don's. They were local, and comparable in price to the others (~$3500). Upon calling to move forward, we find out Jason wasn't with them anymore. Not enough to scare us off, so we proceeded. We were going to have the items completed over the course of three visits, at 4 hours each (2/11. 2/12, finishing on 2/15).nnThe problems begin day one. The window was 12-1 show up time, and my wife calls at 1:15 to inquire where they are, and is told they will be there any minute. Finally showing at 1:45, claiming they had to go get their truck since the van they drove wasn't going to make it up the driveway. Apparently, there was supposed to be another person with him, but they 'threw their back out.'nnEnd of day one result: 2 outlets finished only- along with a request to shovel the end of a specific side of our two entry driveway- ok, annoying, but we obliged. We are unsure how you can work in a relatively rural area on the regular, and claim to not have trucks, when we drive by the Davisburg office every day, and there's at least one Silverado that has the same logos/info as all the other vehicles..... Leaving us feeling misled.nnDay two: They park fine, then take it upon themselves to use the other side of the driveway, and proceed to get stuck, and chew up part of the lawn. Upon being questioned, the response was, 'yea, we shouldn't have gone that way.' Mind you- it's not like we have a crazy Amazon adventure driveway, and there wasn't major snow.nnDay two result: 2 COMPLETED outlets, 1 partially finished outlet (cut too big, and left open- despite us having a 19-month old running around), 4 recessed lights installed (one of which doesn't work as it should), and a light switch (left open) that was cut too big.nnDay three (prior to snowstorm on Tuesday): No show at all for the 12-1 window(after claiming they intended on showing up early) . We receive a call at 12:45 claiming they couldn't make it up our driveway- which I questioned because there were no tracks indicating an attempt was made. Regardless, they wanted to reschedule to Saturday (today), but with the stipulation that we must have the driveway plowed- again, prior to the snowstorm. At this point, we have become frustrated due to the seemingly never ending problems.nnI spoke with the person at the office about our frustrations on Tuesday (2/16), we were told that the frustrations were something that needed to be discussed with the GM, and that he was unavailable at the moment, but would call us back.nnIt is now Saturday, and here we are with no answers or anything. No calls, no nothing. So here we are holding the bag with incomplete work, and ready to just call somewhere else to FINISH the mediocre work that actually has been done, but to actually complete the rest of the work that was expected to be done (the biggest portion of course). Customer service is clearly an issue with these people. Issues are not swiftly taken care of, and it's certainly the customer's perception that THEY DO NOT CARE.

Couldn't be happier with their friendly and expert service.