Burn Fitness (Rochester Hills, MI)

I joined Burn Fitness several weeks ago as I was looking for a gym close to home. Given the current CV19 situation, my second biggest consideration was safe practices. I took a quick tour with Dan (who was very nice). I didn't bring my white gloves but was looking to see what the general level of cleanliness was. First off, their policy is for staff and members to wear face coverings. THANK YOU! (I toured another local gym and not one person (staff or clients) was wearing a mask... unreal.) Back to Burn Fitness. During my tour, there as a staff member running a vacuum in the middle of the day, a good sign. Looking at the equipment, I was surprised to not see dust on the equipment or debris around the base (areas that are tight are harder to clean). It was clear that they cared about cleanliness. So I joined and I've been there almost every day for 2 weeks. During my time there, staff is very friendly, always saying hello. Many times, I have seen staff pushing a dust mop across the floor, wiping equipment, and even using a duster to dust off parts of apparatus that nobody would see. SOLD. This place feels so much cleaner that when I was a member at Lifetime. Lifetime has a ton to offer (at a higher price), but it is also very crowded at times (during peak hours you may not get the stations you want in the weight area). Also, at Lifetime, there were times I felt I was a Junior High social (tons of young teens). At Burn, it feels more calm, the ages of people working out that I seen thus far range from 20-60 and people are there to work out. Overall, I really recommend this place if you are looking for a clean place to work out and respect others that want to work out with people that wear masks.

I had a not so nice experience this morning. I didn't have my card to sign in so the guy at the desk gives me an attitude. He said we are not going to go thru this and here is your card. The previous staff never ever gave me a hard time. Andrew, Kristine, Sarah and few more were very nice. They always sign me in. I never had to ask. Social distancing is not followed by some staff members.. The girls keeps cleaning machine if you call it cleaning that have not been used. Sorry to say that but this place is not what it used to be.

Promptly resolved my complaint. Was willing to do whatever they could to solve the problem. Great place. Wouldn't go anywhere else with my business.

When the pandemic hit in March, I called the gym and spoke with someone on the phone asking to cancel my membership. I was assured it was canceled by the guy on the phone and everything was going to be alright.nnFlashforward to December of this year and I find I’ve been getting charged since September by this gym.nnWhen I asked for a refund and sent a screenshot of my bank statements I got a very snarky email back saying “If I had canceled I would have been asked to send an email.” They refuse to refund me my 121 dollars back.nnRemember to check your account when dealing with this gym. You’ll see hidden charges pop up all the time and they’re very tricky about how they bill you. Way better options in Rochester Hills. Look elsewhere.nn***Edit: money was refunded

During the pandemic once they were finally cleared to open they didn't bother to call anyone they just charged everyone for that month. Now doesn't that seem unfair there's people that can't even go out now let alone a gym. Didn't call anyone to ask if they wanted to resume their membership just started charging people. So I called and asked for a refund because of course I don't feel safe going to the gym, and they refused. So they won't let me get a refund even though I didn't even go in at all. Plus you can't even call to cancel you have to email them. Just a scam I'd advice you to take your business elsewhere if you want a decent gym because Burn Fitness only cares about your money not safety.