A Better Plumber & Sewer

Richard came out and determined our problem in mere minutes when a guy from another company couldn't figure it out for an over an hour. I called, Rich told me not to worry and got here with his helper and diagnosed the problem (soft blockage) and took to it in minutes.. His price was perfect, and I paid it with no problem, his work and know how was just awesome. Thanks guys!!nnBig Rick on Grand

We called A Better Plumber to come out and replace our anti-freeze water spigot and install a loop shut-off valve on our main floor. They were quick to get in touch and get someone out to provide an estimate. I was always kept in the loop when the plumber was to arrive. Pricing was great. Misael went above and beyond to provide an option for installing the loop none of the other plumbers we got estimates from did which we appreciated as it saved us storage space in our pantry. They wore masks in my home which I appreciated during these difficult times and work was finished quicker than quoted. Definitely would recommend and plan to use them for future plumbing needs.

We called the number in the yellow pages, left a message and our call was returned promptly. The representative showed up at exactly the scheduled time and took the time to explain our problem and economical ways to deal with it.nThe work was done promptly, at the promised time, completely and neatly. They went over and beyond to satisfy us.nWe truly recommend their service, honesty and work. Excellent

WORK ORDER ISSUES THAT WERE ADDRESSED:nn#1: Emergency Issue: Biohazard in home and unsanitary issue. Tree roots in pipes causing severe backup of raw sewage through drain pipe in basement. Rodding was needed of all sewer lines/drains in house to ensure all lines are clear. Could not use toilet properly or sinks at all due to backup in basement. This was the *primary* issue.nn#2: Slow toilet that runs constantly due to scale and bad gasket/seal -- replacement needed. Also, toilet took forever to fill up and this issue was resolved with an adjustment to the interior hardware of the toilet.nn#3: Bathtub overflow drain needed complete replacement with proper seal and hardware including replacement of overflow drain plate and seal as well as a new tub stopper.nnI've used A Better Plumber twice now and have been impressed both times.nnMy first experience with this company was with a major problem with my sewer line and they knew the problem was on the utility company's end so my landlord was NOT billed for the servicing of that sewer problem.nnThey also knew that my plumbing issue was an emergency and a biohazard/sanitation issue -- with sewage backing up into my basement, and they got a team out to my place FAST to fix this issue!nnThey are a 24/7 emergency responding company and this is one of the TOP reasons I hire them. My area is known for root problems in the sewer lines and this issue can easily cause an unsanitary situation at the most inopportune times.nnI like that these guys can do it all -- from fixing a leaky toilet to rodding out a line full of tree roots and even excavation if needed to fix a bad pipe. This indicates this company is run by someone who's extremely knowledgeable in his trade.nnThe dispatch/office staff is also a great group of ladies and are top-notch pros in relaying concerns and coordinating between the customer and the team of plumbing technicians that are sent to a job.nnIn every category -- competitive price, professionalism, courtesy, respect and care while working inside or outside your home, being aware of pets as they go in and out to their work-truck, and just general knowledge of their trade is 100% top notch.nnJust a bit of advice: I personally make sure I'm free the entire day I'm expecting *any* service guys as we all know they can occasionally run late from jobs prior to your scheduled time. Even when this team of guys was going to be late -- the dispatch office was always professional and communicates well.nnThey're in high demand due to the prestige of being a top-rated sewage and plumbing provider contracted with our local water and sewage utility company -- Illinois American Water.nnA Better Plumber deserves this honour and I will definitely be using their services again.

A middle of the night emergency, and Rich was there to fix it. We are so thankful for his kind, honest and effective expertise.