Helzberg Diamonds

We bought all of our jewelry from Helzberg… Loved the customer service. Recently had problems with a necklace that had a lifetime warranty. We dropped it off A few weeks ago. My husband picked it up today… He said the customer service the last two interactions were subpar. I think we will be looking for a new place to buy our jewelry. Very disappointed!

Great staff. Went in looking for an engagement ring, and the staff went above and beyond finding the perfect ring. That was just one of any memorable visits. You really get what you pay for on an in-store visit.

Helzberg Diamonds in Gurnee is hands down the best Helzberg location I have ever visited.nnAfter a repair that went horribly wrong at another location (and countless hours spent expressing my concerns), we were not getting any closer to a resolution. At that point, I asked for my ring to be shipped to Gurnee because that is where my husband purchased the ring. Based on his past experience with the Gurnee location, he spoke very highly of Brenda and had confidence the Gurnee team would be able to fix the ring.nnThe moment I stepped foot in the Gurnee location, I knew this would be a better experience. The facility was bright, clean, and welcoming. The store manager, Ashley, greeted us and we sat down together to assess the situation. She immediately identified and explained the problem and provided a solution. Within minutes, all of my stress disappeared and I knew my ring would be in good hands.nnA few days later, Ashley called to let me know the ring was ready. I cannot express how RELIEVED I was when I picked up the ring. It looked perfect! The jeweler’s craftsmanship was outstanding and it finally looked like my ring again.nnIn the future, I will gladly drive over an hour to the Gurnee location simply because I trust their team. They are knowledgeable, possess a keen eye for detail, and, importantly, have a proven ability to do outstanding work.nnI could not be any more grateful for Ashley and her team. They worked wonders!

Go see Brenda at the Gurnee location, she's been great and a pleasure to work with! I will be back to see her! ud83dude4cnnWe've made (2) purchases in a short time and this place has our commitment on future purchases.

Wife wanted to get her 5 caret ring cleaned ud83dudc40 so we were close to a Helzberg in Gurnee Mills , since they were closing some stores do to the COVID-19 she was unable to do so. As we enter store I guess we looked like we were about to commit a heist a modern day Bonnie and Clyde ud83eudd23 i guess tensions were calmed over once the noticed we were previous customers. Now they trying to sell us everything. I asked for a discount and she said $50ud83dude44. Ok time to go, we got stuff to do darling...deuces ✌ud83cudffd