Zales

My local Zales got closed in near downtown. I drove 30mins to place to get my wife’s ring inspected. I just find it weird that the day I came they weren’t doing inspections - granted it’s a 7-10 minute process...then I had to a schedule for another day.nnThe day I came for my appointment everything went smooth. The process took literally 3-5 minutes. I believe his name was Thomas but im probably wrong. Super nice guy and the everything went well. I’ll be coming to this one in 6 months

First, I want to say that I have only experienced this particular store and the way the manager treated us was not customer like. The manager was dismissive and did not try to work with finding a solution. I recently bought an engagement ring on January and by February, one of diamonds for the ring fell off. Did not even last a month for something that it is supposed to last forever. The manager said that it would take months to get it back without seeing if any other options were available. Besides the poor customer service and unwillingness to work with customers, I would not recommend the store to buy a special jewelry. I understand manufacturing comes into play but at least try to work with the customers, especially for special occasions like engagement

Worst experience! This is by far the worst experience ever, I will never go back to this store, they don’t know how to treat people! Been dealing with an issue about an online order! Melissa the “manager” of store has cero manners, since the first time we called the store to asked about our order she was really rude, I don’t understand how she is managing a store with the attitude! I was really excited about my purchase but after dealing with this kinda people with no class, we decided to cancel our order and take our money and business somewhere else!! ud83dudc4eud83cudffcud83dudc4eud83cudffcud83dudc4eud83cudffc

Terrible customer service. Went to get my ring adjusted and the woman that helped me was Not friendly, they were rude the entire appointment. Go somewhere else.

My fiancé decided to purchase a ring from Zales on Lincoln wood mall which unfortunately closed. I have had nothing but horrible experiences with the zales located inside the hip mall. I had taken in the ring for inspection as well as it needed some reparations . THOMAS was very rude since the start. He told me my ring didn’t have diamonds. Just to have his manager check his work again to determine they where. He never took down my information as I was told by another associate there. They usually take whoever brings in the ring information. Thomas failed to do so. After the mistreatment from this employee. As a retail employee myself for another company I felt like he was just having a bad day. I decided to not say anything. Yet his manager was there the whole time didn’t say one word to him.nnWhen I came back for the ring. THOMAS took care of me again. Let alone I was already nervous because he mistreated me the first time. Unfortunately his behavior was still the same towards me but worse. When I got there He asked if he can help. I gave him the receipt he had handed me that day I brought it in. He told me I was able to pick it up with that receipt. As I handed it to him. He looked at me and said “ and who are you ?!” I told him who I was. He ROLLED his eyes. I demanded my receipt back as I let him know how disrespectful he was for doing that. He tells me he would not be able to give me the ring because. I’m not in his system. YET HE FAILED TO TAKE IN MY INFORMATION. While this uncomfortable conversation is going on his manager is looking at us. Not saying one word.nnAnother associate stepped up and he was able to help me. Thanks to him I knew Thomas failed to do his job correctly. I will not be bringing my ring to this location again ever. Little to think to purchase something from zales if this is the treatment I will be receiving. If anyone knows how I can reach corporate over this. I will appreciate it. I find it very unacceptable to be treated that way when I’m just trying to pick up something my fiancé spend money on. Very unprofessional !