Helzberg Diamonds

Alina is the best!!!!! The entire staff are helpful and friendly. But I always work with Alina. She remembered me from my first purchase which was small and months ago. Will be back soon.

My wife and I have been going to this location for a couple years now. I purchased her engagement ring and wedding band from them.nnWhat I want to highlight is that each time we tried working with the store, they’ve provided incredibly ugly settings on my wife’s ring that were set way too tall to justify.nnAt first we complained and after a long explanation from the store manager on how it looks beautiful (even though we were complaining it looked horrible, apparently her saying it looks good is enough) eventually some other person in the store told us our request was possible and he made sure it got done.nnA couple years later we returned to upgrade our stone. First, the store did not contact us once the job was finished– we had to call them weeks later to find out.nnWhen we picked up the ring we were devastated to find the setting was set incredibly high again. We explained the issue again and were told that nothing could be done because this was the “industry standard”. We tried showing them photos of competitors, but they said the stones were smaller, even though the example photos we selected were specifically the same size. Attached is one of the comparisons.nnHowever what was most infuriating about this experience was that when the person we were working with escalated to the same store manager we worked with before, she was maybe the worst customer service representative either of us have ever worked with.nnInstead of trying to provide us with options, she spent the entire time convincing us how she thinks it looks beautiful and that we should agree with her opinion. What’s worse is she then tried to sell us earrings to go with the ring we weren’t happy with, even though my wife was visibly upset.nnWe spent thousands of dollars at this store and they’ve completely mistreated what would otherwise have been lifelong customers, due to their horrible service and management. I would rate this location a 0/5 if I could. If you are considering purchasing anything from them, I’d highly recommend researching other options before doing so. Please do not support this store or their management.

I wouldn’t buy anything at a chain jewelry store but I thought they’d at least offer a cleaning service for diamond rings etc. Doesn’t matter how much they charge, I was willing to pay. Guy says, “We don’t offer that prospect now because of the virus.” I said, “Prospect? You mean process?” He just stares at me and repeats the word prospect. Note to all: The words prospect and process are now interchangeable. Hmmmm. That’s funny. I’m quite certain if you buy something here they’ll clean it for you. They just don’t want to do it unless you’re making a purchase.

Been buying my jewelry there for years. They do occasionally have some good deals, 50% off plus more. Buy the insurance and have your jewelry checked every 6 months , lose a stone and they will replace it for free. Also very nice and help ful.

Little too pricy