MAC Rx

As far as I can tell, they are the only pharmacy that supplies nursing homes in the Chicagoland area. They stock the cheapest generics. This can be good, because if your insurance does not cover a medication and you have to pay out of pocket, you're getting rock bottom prices, even lower than Walgreens or CVS. However, some of those generics are not as good quality as some of the other generics available, and in order to get a different generic medicine, you will likely have to visit an outside doctor and take that Rx to an outside pharmacy, some thing that nursing homes usually don't like but is perfectly legal to do. Why? Because nursing home docs just fill out their forms to write prescriptions. I could never get a nursing home doc to write me paper scripts to take to any pharmacy I chose. I spent at least $1,000 paying this pharmacy in cash because they were billing the wrong insurance plan and telling me that it wasn't covered by my insurance, and nobody caught the mistake. And, they do not take credit cards. That can be a difficult thing for a nursing home resident to pay them cash. So they obviously have a problem with their record keeping. Their pharmacists have always been pleasant on the phone. They only deliver in the dead of night, at 12:30am, 1am, 2am, 3am, so if there's a medication that you really need during the day, you're screwed, as they don't have a retail window you can just drive up to, and they don't do emergency deliveries, as far as I know.

They do not properly submit to insurance companies for payment, and try to collect money based on their mistakes. If your facility works with them make sure you tell them no when they ask if they can order medications from them. Use Walgreens and save yourself the heartburn.

Started harassing me for payment days after my sister passed away. I paid the bill once I was able to gain legal access to my sister's funds, as I am not legally required to pay my sister's bills with my own money.nnThe next day I received a statement that they had credited the account $41.81 for meds not actually used. When they called for payment status, I told them payment for the original amount was on its way and that they would now owe me a refund of $41.81. The woman started arguing with me on the phone and said they don't owe me anything. I finally hung up on her and she called back again! I finally told her to keep the damn money and leave me alone. Rude and ignorant.

while staying in a place i had Someone come into my room with all the paperwork for all the billing ,got our phone numbers and Insurance Company . Now most good companies make sure they submit all their information to your insurance so they get paid, Not this one several times i had to call to make sure they were paid . After six months the Rx plan of my insurance wont pay a bill but you can try major medical. This Company thinks that i should pay the full amount of their bill because they screwed up. I feel bad for the elderly , this company would walk all over them. Now if they cannot do their job correctly they should not expect the public to pay all that money tonTheir a weak company that does not conduct business the correct way and phone skills are in the gray area i am giving them 1 star cause i have to and i dont think they conduct business fairly

I would give it a zero stars but it doesn't allow me to I am just complaining about my wife not getting her meds she's on insurance and she's on hospice. pays 100% of her meds however Mac RX refused to give her medicine saying it's not covered very nice of them.saying its to expensive.....work all your life get sick be on social security.this is how they treat senior citizen......