Fuller's Car Wash

Good location for a quick car wash at reasonable cost

I wanted to give them 5 stars. But they pull a little fast one with their wash options. Sure they offer a $3 wash but no dry with that?? All other car washes I’ve been to have dry with the basic wash. I asked the attendant and no way to add dry. They make you pay for the $13 wash to get the dry. No good

We would go to Fuller’s Car Wash in rolling meadows every day or every other day to use their wash considering we have 5 cars. Ricardo that works at that location is great, always extremely friendly and helpful so it’s a shame we will no longer be going to any fuller location. A week ago we took one of our cars into the wash and mind you we keep all of our cars in very good condition, while in the wash we hear a noise. After exiting the wash we notice the rear spoiler ripped off, so we immediately let Ricardo know they call the boss Hunter. Hunter explains he will be at that wash location tomorrow and he wants to view the cameras and see the car, which is completely understandable. So the next day Hunter calls us and we go over to look at the video with him. At first Hunter seems to be ok, shows us the video and shows in slow motion and multiple angles and says he sees nothing. I then notice that upon entering the wash where the two rotating brushes hit both rear sides that the spoiler has moved but Hunter “doesn’t see it” instead he claims that the spoiler fell off after a “tap” from a different cloth that cane after the rotating ones that I noticed started to rip off the spoiler that Hunter “didn’t see”. So now we argue he says it’s because our car is old, this particular car is a 1999 but it is stored inside and all winter and only has 30,000 miles on it, really it’s in perfect condition. But regardless Hunter says it’s not his problem the car is too old and his machines did “no damage”. The way Hunter talked and treated us after we challenged him from what we saw on the video is just completely unacceptable management and poor business ethics. We have been excellent customers and this is how we get treated??? We’re not trying to get freebies but what’s right is right. After that being said we will not visit any fillers location since it sounds like Hunter manages quite a few. I would highly recommend no one go there to use their facilities because trust me when something happens to your car the nice act they put on changes real fast. There are so many other business that you can go to with great customer service that I wouldn’t waste my time with a company who obviously let a growing business go to their heads where they are now so greedy that they won’t do the right thing. So congratulations Hunter and the entire fuller family, you lost valuable customers and now bad reviews with I’m sure more to come considering how well you treat your customers.

Great Service! Wish you guys had the monthly membership at the rolling medows location

Free vacuum... powerful new wash equipment