Tuscaloosa Veterans Affairs Medical Center

The phone system has serious issues. The hold times can go on for over an hour. Or, until you assume nobody will take your call. A medical center as big as this one should at least be able to answer the phone in a reasonable amount of time.

Dr Boyd and Adam are awesome. I'm a new patient as of yesterday and they already have set up appointments for me. Very friendly on team 8.

Was referred by Community Care to University Orthopedic in Northport with Dr. Thompson. My appointment was at 8:30 am and got there s little early to fill out paperwork. Ive been waiting 2 hours and he haven't called me back to be seen. This is ridiculous. Other patients in waiting room said their appointment scheduled at 8:30 too. How can he see all these patients at 8:30. I asked how much longer is the wait/ receptionist said all his rooms are full. I seeing patients that got there after me see same doctor going ahead of me. VA needs to stop using this doctor and facility for there patients. Discrimination its called.nnHad an appointment today with my psch MH nurse practitioner. Was given email for VVC appointment. I was waiting on her to contact me and she never did. I call through the link and she was there typing in computer and didn't acknowledge me so I hung up. Called the clinic and MSA said provider was waiting for me to call her through email link. I have quite a few appointment at this location and Birmingham location. I have NEVER called my providers either the provider or the nurse contacts me first for my VVC appointment. Why is this particular clinic so different and why is there inconsistencies. MSA tried to tell me each dr is different. No its only in this clinic. I canceled my appointment because we way past appointment time. Now why if I come to VA in person I don't just walk in there office at my scheduled time. They or nurse come to get me when provider is ready. Why is it different through VVC. I believe these MH NP don't want to do a damn thing anyway and use this Covid 19 as an excuse to not do there jobs. Its always Black women. Why???

I’m a patient advocate and caregiver... my client drove 3+hrs for their scheduled appointment only to find out it wasn’t scheduled. You treat veterans like trash and should be ashamed.

I work here and love working with the Vets and staff.