Best Western Plus Royal Mountain Inn & Suites

This is the only hotel I stay at when visiting Athens. I was there a few days ago and couldn't ask for better service, hospitality or cleanliness. Management/staff always make you feel so welcomed. The facility is very well maintained and clean. Lisa and her team are always so helpful with any needs you may have. The friendliness and cleanliness is the why I choose to always stay there.

I had come to visit with a family friend that was staying there and the attitude & mannerism of the hotel staff was absolutely rude & disrespectful. The lady who runs this business, Lisa Fields, is the most hateful human I’ve ever encountered. She spoke to me like she was looking down her nose on me. I tried my best to control my temper because I was only visiting and not staying. I did not want my friend to get into any trouble with his stay. This woman berated me over asking simple basic questions. She must have been having a bad day but it gives her no right to berate people who walk up to her desk to simply inquire about a guest. Her customer service skills are downright atrocious. Whoever owns this business really needs to send her to anger management and business skills classes. I will let everyone I know, (Most of Athens), that this is not the hotel to pick when visiting our town. The Holiday Inn is a much better pick. Their staff are always warm & welcoming. ud83dudcaf

I am a platinum member of Best Western and have enjoyed my stays with them up to my experience in Athens Texas.nHere the customer service was very unprofessional. The management ( Lisa fields) was rude and overbearing. The staff was rude and had very poor hygiene by having a bad body odor that carried across the desk. Not all rooms had the essential necessities that most rooms carry. When calling the front desk about the theses necessities no action or concern was taken. My info was freely given to other members of my party without my consent.nBecause this experience was not up to Best westerns standards, I call and file a formal complaint. After doing so I book a room at Athens Best Western in good faith that proper management would encourage Mrs Fields to uphold the proper standards. Upon arriving Mrs Fields was there and I was asked to wait, I waited in the range from 25 to 30 mins. To only be told that I was being refused service for the complaint that I had made. This was only an act of retaliation rather than trying to have better costumer service Mrs. Fields only showed her true self in costing a costumer a 30 min drive to to another town and separation from family.nMy conclusion is that Best western fails to hold representatives of their name accountable. Members that hold a position as manager should fully understand their purpose out weighs their position. Such management cause a ripple effect to other employees and this statement proves itself at the Athens Texas Best Western.

We had a great experience staying here! Very professional and courteous staff. Plus very nice and clean! My only minor complaint was a lack of easily accessible vending machines or available snacks. They did have some things at the front desk and a soda machine that only had 1 soda type left at the time. I have 2 young kids and having these types of things on sight is easier. Like I said a minor thing, but helps when traveling as a family. Otherwise great hotel!!!

The manager of this location (Lisa Fields) is extremely unprofessional & rude! She has no business working in the customer service/ hospitality industry. Her job is supposed to be to ensure that the people who stay there have a relaxing and enjoyable experience, yet that is not the case. She is rude from the second you enter this hotel, and has no concern for the customers. I would not recommend staying there, but would highly recommend the Holiday Inn down the street, they have excellent customer service and nicer rooms!