Map
Detailed Information
- Place Types Lodging
- Address 16090 City Walk, Sugar Land, TX 77479, USA
- Coordinate 29.5966469,-95.6223822
- Website https://www.marriott.com/hotels/travel/housl-houston-marriott-s
- Rating 4.3
- Compound Code H9WH+M2 Sugar Land, TX, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
It's been a while since I had to reserve a hotel room for a week. Working remotely always requires sufficient space and work comfort.nnService was awesome, valet was awesome and my room with a City Walk view was equally awesome.nnCarmen, Victoria and Sandra were nice. There was a very nice gentleman that checked me in but I don't recall his name.nnEveryone practiced social distancing, masks and other considerations.nnPay close attention to the amenities offered in your reservation. That was the only downside to the whole time.nInMy package was the Stay Pass, it included a $10 meal credit/day if you had dining from any local restaurant there. I didn't realize this as my initial reason for the package was WiFi. The staff didn't seem as familiar with the offering and I had to email the details for clarification.nnIt somewhat put a damper on the awhile experience, but not overall. I will return should I need to reserve in the Houston/Sugar Land area again
Some of the rudest hotel personnel you will ever encounter. Their phone system is buggy, and once you get a hold of someone they will do anything they can to avoid helping you. You would think COVID would have hotels prioritizing customer service, but these people will do everything in their power to do as little as possible. Stay ANYWHERE else.
Cons:nnParking is not on site. You have to pay for valet, drop off, or walk through the town center with your bags.nnThere was an extremely limited number of TV stations available and the sound wasn't working on some. The maintenance professionals didn't know how to fix this issue and asked us to just push through it.nnThe shower water was not hot. Luke warm would've been a godsend honestly.nnThe rooms were fairly cold. The heat didn't work in the room I was in.nnThe hotel seems very outdated. No microwaves in the rooms. Just one shared microwave downstairs.nnThey were not enforcing Covid-19 safety restrictions.nnPros:nnThe view of the town center is nice.nnIt was nice to be in walking distance of different food options.nnUltimately, the cons outweighed the pros. I wouldn't recommend this hotel until they upgrade it.
This place is in poor shape from when I last visited years ago.n-There were gnats all over our room. They looked to be flying out of the sink.n-There was construction in the hotel going on after hours. Lots of banging and talking outside our room door at 10pmn-No ice anywheren-Our towels were full of long human hair.n-the elevators were filthy. Floors, buttons etc.
This is a decent hotel to stay at however due to covid a lot of amenities are unavailable. No hot tub or any lobby luxuries such as the bar or restaurant. The price for the weekend was decent but like I said a lot of amenities aren’t available. The rooms are okay but the shower is a tad outdated and the water pressure and hot water completely went out mid shower and I was left with a cold low pressure shower. To note on top of that it took a very long time for the water to warm up prior. I know Marriott took a hit pretty hard due to covid and if you’re just looking for a place to crash it’d be okay but the future for this hotel doesn’t look very bright.
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