Morton Plumbing, Heating & Cooling, Inc.

My A/C stopped working, and I called Morton and was given a time 4 days away. It's getting pretty hot, they must be busy. They called a short while after and had an unexpected opening, and two great technicians, Tim and Sim, showed up within an hour and had the cold air blowing in about another. Great experience, and I'll definitely be back in the future.

I called Morton plumbing and told them that my water line was backed up and that I needed help that same day. No commodes were working, the kitchen sink was backing up, and the bathtub was backing up, so they knew the problem before they arrived.nnThey were nice enough to work me in that day, but when the technician arrived, he checked everything and told me I had a major problem. He also told me (after calling his office) that their equipment was not available to clear my sewer line, and that it would not be available until the following week (which was in about 4 days).nnI could not wait that long since I had no working commodes in the house. I asked the technician if I should call RotoRooter or another plumber, and he said yes, and that he would call Hiller. I told him I was a Hiller customer but did not call Hiller initially because I thought they were very expensive and I had heard good things about Morton's.nnSo, bottom line, the Morton guy left, and then I was billed a $49 dispatch fee. I don't mind paying the dispatch fee if I was offered the option of Morton's do the work. But they were not able to help me that day.nnWhen I called their office to ask if the dispatch fee could be waived, the woman who answered the phone kept interrupting me and said that her guy told me what was wrong so that I could call another plumber and tell them was what wrong. She talked over my attempt to speak and would not let me talk without interrupting. She said that I was told about the dispatch fee in advance (I don't remember being told about it) and that everyone was billed that fee and it had to be paid if I chose another service. The only reason I chose another service was because Morton's did not have the equipment available. And if I told him in advance about all the issues I was having, why did he come to my home if he did not have the equipment to fix it?nSo, my complaint is poor customer service, and having to pay a fee when they were not able to do the work due to their lack of equipment.

I should have given this review years ago. My mom has used Morton's Plumbing for as long as I can remember. They know her and she knows them so well that she leaves a key for them to come in and do what they need to do when she's not around. They are a GREAT group of people and I'm sure I would use them if I needed their services. I didn't know they did HVAC stuff so that's a definite plus.

The leak from the hot water facet in my tub was increasing each day without being turned on. Morton Plumbing was cordial when I called and responded immediately. Even a firm I had used and paid in the past promised to come but never did and didn’t call me back with any explanation. Covid 19 was the main culprit but I do appreciate a company that responds and makes every effort to help.

My old man works for them and the company is a great place to get rid of all plumbing and heating and cooling. The best thats around, #1 company. Jimmy is the actual title/definition of a boss, Cody thinks very highly of Jimmy as his boss and most defently as a father