Draper Jewelry Co

Draper Jewelry Company has a long history with my family. Situated across Granny White Pike from Lipscomb University, alumni of the University are extremely loyal to the place where many of us bought engagement rings for our sweethearts. In my case, I bought my wife's diamond there in 1967. For our thirtieth anniversary I bought a ring set with three diamonds, one for each decade we had been married. Now we're at 50+ years and I still patronize Draper Jewelry. They have always treated me very well.

Always Good & friendly service. Nice selection of goods although a little bit on the conservative side

I dropped my diamond engagement ring off on a Thursday and said it would be ready mid next week. By the following Thursday, I had not heard an update so called. The woman I spoke with said she would check on it and call me back, so after 4 hours of waiting I called them back and they said it would be ready Monday. I called Monday to see when it could be picked up and she said they didn't have it yet because my ring was with an off-site engraver and the woman who delivers jewelry between the engraver studio and their store was on vacation. At that point I was confused why I was first told mid week and then told Monday when an integral part of the supply chain of getting my ring back to me was on vacation. Additionally, I was never told my ring would be taken off site. I told the woman I spoke with that it made me really uneasy that I could not get a straight answer about when I could get my ring back and she seemed dismissive as if I was a nuisance and said they'd follow up. Again, I did not hear back for a couple hours so I called again and the engraver told me it was done and would be delivered tomorrow (Tuesday) around 10AM. I called at noon before driving there and the girl I spoke with said my ring was not in the store because the woman who could deliver it was on vacation so it would not be ready today. At this point, I was receiving numerous stories that didn't match and I just wanted my ring back.nnIt turns out they shipped my ring from Lebanon to the store in Nashville so I was able to pick it up Tuesday. I should add that I'm very uncomfortable that my ring was shipped (ie was it insured properly), when I was never told in the first place that my ring was going offsite.nnAt the end of the day, I'm upset because I left my most prized possession (due to sentiment and value) with a store that didn't seem to respect that. I didn't drop off a gemstone piece or a jewelry box to be engraved, this is my engagement ring. If it was just delayed for a whole week and they were up front with me I would not be upset. But I was the one who had to call for all the updates (they never called me), and essentially everyone I spoke with in store could not give me a concrete update on my ring.nnIt is such a helpless feeling to drop off something with such high sentiment and to feel like it's being handled by people who could care less. The whole situation makes me incredibly uneasy and unnecessarily upset about how my ring was handled and could have been managed by them totally differently. At the end of the day, if you leave an item of value with a store and you call for an update, the person in store should be able to address where you ring is and when it will be ready.nnMy fiance bought this ring from my uncle who is a jeweler in Boston. I spoke with my Uncle and said the whole process was not kosher and misleading and will be matching my ring to my original appraisal from him when I am in Boston next.

Beautiful, Affordable some hand made items. You're treated like royalty no matter how big or small your budget.

We found the perfect wedding band for my fiancé here. I really appreciated that they didn't hover over us or try to convince us to buy something really expensive. The ring arrived in a very timely manner!