F & F Power Equipment

I am not one that usually writes reviews... but I was so impressed with Collen & Jeff, I felt obligated to write this review.nnThey were extremely patient, knowledgeable and actually care about their clients.nnAlthough I was interested in purchasing a more expensive Ariens Snow blower, they guided me to one that they felt would best suit me.nnEven though their pricing was very competitive, I would have paid more just to be able to do business with them. I know they care and will continue to take care of me in the future.nnThanks again Collen and Jeff....

Very pleasant to deal with. Thank you Colleen & Jeff for the great deal on my new Ariens Deluxe 28SHO snow blower. Price was less than big box and I get to support a local business also, buying from a dealer that does repair always makes any future service better. Thanks!!!

Great service and a very friendly staff. I highly recommend F & F Power Equipment.

Update 11/13/20:nnMy husband went to pick up the mower. He was refused payment by credit card. He was told that that they were going to help, but after this bad review they will not and he has to go get cash now. They refused to believe that this review is written by a real person, not my husband, and said that they will not allow him to pay via credit card until this review is removed.nnThank you, once again, for showing just how great your business is.nnWe have purchased a Toro lawnmower. It broke within the warranty timeframe. Toro advised that we should go to FF Power Equipment, as their authorized repair facility. Here is where the subpar customer experience starts. FF Power Equipment firstly stated that the lawnmower is not covered under warranty. Before they gave us a chance to speak to Toro or obtained our permission to fix it - FF Power Equipment went again and fixed the lawnmower. Now they want to charge us for fixing it and will not provide assistance in communication with Toro. In fact, they blatantly lied that they have reached out to Toro because the information that I was given by a Toro representative multiple times does not match the information allegedly provided to FF Power Equipment, leading me to believe that no effort in actually contacting Toro was made. So in conclusion, I would highly advise against dealing with FF Power Equipment or purchasing Toro products. Better Business Bureau will be contacted to report both organizations.nnPS. This is not a fake account. Validity of my account is not determined by my presence in your system. Igor is my husband and I observed his interaction with you and your small business more than on one occasion. We, as a family, support small businesses in our area, hence we ended up in your shop multiple times. Unfortunately, our experience was simply atrocious this time. Igor did not do what your mechanic is claiming he did and you went ahead and fixed our mower without our consent, if you knew that it wasn’t go be covered. Based on a number of reviews here around your repair service and resulting customer communication - we are not the only ones having this type of experience. Typically when there’s smoke - there’s fire. Thank you for “going all out” but the result of your “customer service” are yet to be seen. Have a nice day and we wish you lots of luck in continuing your small business.

I needed my lawn mower picked up and fixed. They picked up, made the repairs and returned it promptly. It works great. Excellent service. Very pleasant staff.