U-Haul Moving & Storage at Barksdale

Went over to rent a small open trailer. A $24.95 a day 4X7'. I get there and back up to the trailer I want to rent. A nice man walks up and ask if this is the one I want to rent. Yes, sir it is. he said I will have it hooked up to your car while you are in the office doing the paperwork. Great! I go inside filled out everything then the lady tells me she is unable to rent me this trailer due to the fact I'm towing it with my Ford Explorer. The lady tells me corp office will not allow this due to the Ford Explorer being involved in too many rollover accidents. No where on the web page is this information available. I spent time and money just to learn I have waisted my time and money. This is no way to run a business. I will never use this service again.

I’ve rented a variety of trucks and trailers several times from this location. Staff is friendly and knowledgeable. I appreciate dealing with professionals!

Rented a van I picked up with 1/4 tank of gas. Returned it with 3/4 of a tank but not a full tank. Tried to charge me for not bringing it back with a full tank of gas! They got an extra 1/2 tank of gas out of me, and still tried to charge me an extra $58!

This business is by far the worst run I have ever encountered. I rented a storage unit about two years ago. At the Barksdale location in Bossier City, Louisiana.nnIn February, 2019, my credit card information was skimmed while on a business trip and I had to get a new one.nnI went to the store and gave them my new number, because they had me set up on autodraft. The employee who took my information assured me that my information was saved.nnGuess what? It wasn’t.nnAnd again, my credit card information was skimmed (do not use the pay at the pump for gas), and I had a new card.nnAnd again I went in and gave them my information.nnWas it saved this time by the manager Wanda? No.nnThen, when again I was informed that my storage building was in jeopardy of auction, this time I emailed Wanda my credit card information. Twice. On 5/1/19. She said she would run it on 5/3/19 “when she got around to it.” Did she? No.nnI’ve spoken to the corporate office Administrative Assistant Kristi twice. I finally asked her to just allow me to empty my things and we simply part ways.nnShe said she would agree, if I paid $190 and was out in 2 days.nnI countered with $150, which was more than generous considering the treatment I had received, and my good faith efforts. And a move out on Friday (this is Monday) since I have a broken foot and all...nnShe refused.nnWell, now my unit still has not been paid for, in spite of UHAUL having my information since 5/1/19. And I’m probably going to have my unit auctioned.nnSo, do not use this location. They are almost comically incompetent.nnThe staff has changed every time I have been there.nnAnd I cannot convey the level of rudeness and poor customer service I have experienced. It’s worse than anything I’ve ever seen or heard about.

Usually the manager is there and she is a sweetheart but this evening I returned a day earlier. She wasn't here and the young man told my daughter to unhook the trailer yourself, this is Uhaul you should be able to work our equipment while he helped a caucasian women put her equipment on the backn and come back tomorrow to get a receipt. The WORSE SERVICE EVER !!! To busy flirting to to take care of business.... Now he refuses to give his name but he was working at 6pm on September 9, 2019.