Kay Jewelers

I've been a customer at this store for a couple of years now and didn't have an issue when looking/purchasing items until my last one. I was shopping and found a Leo ring just like mine but much bigger. I talked to Robyn about it and ended up trading my smaller version for it. I was able to keep my ring until the new one came back from sizing. This was on my birthday. Now, I did lose a little money on the trade, which I didn't like but accepted it at that point. The day of pick up, I changed my mind on the trade. I wanted to keep my smaller Leo, this one was very special gift. So I had another ring I didn't wear anymore to use in its place. When we got there, I told Robyn what I wanted to do and she told me NO in the most rude way possible. I'm not sure if she thought I was cancelling the deal or not and she didn't ask. I made my position clear, I wasn't trading that ring and then she finally asked why and I told her I wanted to use another one in its place. She walked away for a moment and I told David that was rude and he looked at me like I was crazy to say such a thing. Robyn proceeds to do the refund of the original sale and told me I'm not going to get as good of a deal as before. I knew this and how all this works since I used to work for Kay's. Then she told me, she couldn't give me the sale price the bigger Leo since it was over. I called her out on that and told her I use to do it all the time. While we were finishing the new transaction, her tone was very condescending. I don't understand why. She actually made a little more this way. Wasn't much more but hey a dollar is a dollar.nnMy point is, if I am a long time customer in your store, it does NOT give you the right to speak to me with the disrespect. We may joke and laugh at times but business is business. That line should be clear.nnOn a good note, Samantha is one FANTASTIC person. She's always sweet no matter what is going on. She tried to defuse the situation.nnI'm still deciding to return the ring on the principle of the matter. I didn't want to spend part of my birthday like this.

I was at Kay Jewelers in Valdosta Mallnon February 27. My intentions was on purchasing my wife a new ring. After waiting over a hour . No one waited on menI politely went across to Zales & purchased her ring. Kay Jewelers will never get my business . Bad customer service

Good quality and great service

David, Robyn, and Samantha were all extremely helpful during the whole process of choosing a ring. Highly recommend doing business with them. They went above and beyond for me.

First and foremost, I want to commend this store and the people working there for being absolutely amazing and understanding through the entire process we went through with them. They were patient and kind and were extremely helpful. I had purchased a ring that I ended up thoroughly disliking because of design flaws that I hadn't noticed when i first went in to look at rings. I had found one i liked but it wasn't in our budget. The manager David suggested we go custom and he sat with us for hours and really brought the perfect ring to life. He is very down to earth and helpful. He won't lie to you in order to get someone to purchase something. He would rather you leave without something than be unhappy with something you did purchase. He went above and beyond for us. Anyone looking for something custom or need some very good professional and honest advice, please see David. You won't be disappointed. I have never been so happy with a piece of jewelry. It was my dream ring and now I have it :)