Walgreens

The pharmacy department is great! They honestly don’t get the credit that they deserve. Even when it is busy they do their best to get everything done in a timely manner

Never in my life have I had such a terrible customer service experience than I did this evening at the Walgreens on Quincy Ave. The employees were exceptionally rude. I came in to buy a face mask since I misplaced the one I originally had. I pulled my shirt up over my nose for the time being until I was able to purchase a new face mask. As soon as I entered the store, I had three employees scream at me that I needed to be wearing a face mask. I was fully aware of that fact as I know it is currently a requirement in Massachusetts. That was the whole reason I was there was to be able to purchase a new face mask. I proceeded to tell them that and asked if they were still selling masks and would be able to sell me one, so a male employee told me he would ring me up for it. He stated it would be $15.99 for the masks (which with $1 in sales tax came to $16.99). $16.99 for a pack of face masks, something that is currently required in Massachusetts, is absurd to me. When I looked online at face masks that they sell at Walgreens, I found the same exact ones that I was given priced at $5.49 which is a lot more reasonable. I'm fully convinced that this male employee intentionally charged me $16.99 for these face masks in spite of the fact that I entered the store without one. Regardless of whether that is true or not, this is price gouging, which Maura Healy, the Attorney General of the Commonwealth of Massachusetts, has stated is unacceptable and illegal. Walgreens should be ashamed of themselves; especially the employees at the Quincy Ave location.

Being cut in line by junkies at the pharmacy that was taking too long to serve 1customer, I left without getting my prescriptions. I’m going to forward the rest of my prescriptions to a different store.nI returned an hour later because it was too late to move the prescription that was already filled and got cut in line again ud83dude21

Been a customer for over 10 years and this location’s pharmacy customer service gets worse every year. They call/text non stop when you don’t pick up your script. But when u show up the 2nd time cuz they didn’t notify me that they didn’t have my script in stock (refilled 2 days) 4 ppl in pharmacy at 3:50pm 2 pharmacist 2 tech; one helping drive thru & other 3 do not even acknowledge customer waiting in line. I timed it; 15+ mins before EE helping drive thru acknowledges. Could at least say we’ll be with you or is customer service nonexistent. Gave them the benefit of the doubt, when they gave my BIL the wrong pills in his monthly refill script and they didn’t apologize. Store mgr just said come in to get some points; they switched to CVS. Guess we’ll all be following!

Terrible service!!!!!! The employees are not good at there job