JD Sports

I went into the store this past week to look for some new sneakers. There were six employees in the store yet it took over 20 minutes to get any service. During this time, five of them went to the back and didn’t come back while only one female employee was in the front and she was running the register. One of the employees came out finally and asked me for the size of sneakers that I wanted seeing that I was holding a sneaker from a display that I was interested in. He went to the back for another 15 minutes then came back out to give me the box with the sneakers and went back and disappeared. I tried the shoes on but they did not fit so I walked up to the register hoping that maybe the employee running the cash register could go and get the salesperson that got the sneakers for me. Unfortunately, she was by herself at the register trying to ring up several customers and was unable to. No one else came back out front for several more minutes. Then the sales rep helping me finally came back out. At that point, I became impatient and just decided to give the shoesnback to the Employee that returned from the back and decided not to buy anything in the store. If this is the kind of service to be expected from this store, which is still relatively new to Cumberland Mall, then they should bring back Finish Line whose salespeople were more attentive.

Awesome store and great customer service! Rachel was a wealth of knowledge with finding the right shoe fit for me and helped me maximize my rewards.

Anthony made the difference. He managed to assist at least 8-10 customers AT ONE TIME successfully making Everyone feel like he cared! Thats why he got all the sales. He handled the crowd effortlessly!

The worst customer service EVER. Plenty of workers, no intelligence. Came out with a bomb pair of shoes.

Great customer service.