Publix Pharmacy at Island Walk at Palm Coast

Poor customer service. Arrived with a small child. No other customers in the area. Stood in the “wait here” line. Tech made me walk around the pharmacy just to hand a prescription to another person 5 feet away from the tech. Thanks for going the extra mile Publix Pharmacy.

Nice staff, quick service. A happy place.

Staff has always been helpful and nice.

Great service friendly staff. Plenty of people working to get the job done.

My family has used this pharmacy about a dozen times in past couple years. I gave them benefit of doubt at first but now I'm certain they just have outdated policies/procedures that need to be modernized. Alternatively, could be they have such in place and not a single soul there adheres to such and no one is managing them/ensuring things are done correctly.nnDon't get me wrong, they are okay if they have your script; otherwise, you'll have to contact them. If they receive your script and cannot fill it because they don't have it, they will NOT contact you - not the same day, next day, or the following - not via phone, email, SMS. This even goes for medications that are time sensitive I come to find out i.e. only effective if taken with 24-48 hrs of illness onset.nnFor some perspective and for those who don't like Walmart, Walmart picks up the phone and calls us immediately if they don't have the script and they tell us when it could be here at same time.nnPublix doesn't lift a finger nor have they setup any form of automated communication for such. You would need to call and check on your script at which point they will look it up and say yep, we don't have that, sorry. Then they don't even have the back half of the resolution i.e. when should I expect it. They figure that out when you call too. I don't expect a phone call but needs to be some timely communication regarding medication availability i.e. SMS perhaps. I consider this patient safety concern.nnHard to stick with a pharmacy that is so far behind the times especially when the issue and respective solution would literally cost them next to nothing to implement and would improve their employee morale and provide value to their customers.