Tamarac Fire Rescue Station 41

In the early morning hours of Tuesday, January 16th, my neighbor phoned 911 on my behalf. He explained to the EMT Team that I received a voice text stating my Mom had expired at 4:45 am, and I was having difficulty breathing from the shock of it all.nnWhen the EMT person entered, he asked what going on, and my friend repeated the reason for the call. The EMT person, responded to him by stating, he doesn’t want to hear it from him, and he wanted to hear it from me. I was having trouble breathing, and it felt like I did not have enough oxygen. The EMT person insisted that I speak to him, and he was very arrogant, indeed. When I inquired to my friend, who was now on the phone with my Sister, the EMT person told me he would instruct my friend not to tell me what was going on, unless I listened to him. I asked him why he was being so mean, and he didn’t respond, another lady with blonde hair said he is not mean.nnWhat kind of treatment is this to go through, when a Tamarac Resident calls for help for a neighbor who calls 911? There is no excuse for this treatment, and I want an apology from the person who came to my apartment.nnI spoke to Chief Lopez on January 22nd about this and he called me back on January 23rd to tell me someone named Steve would be following up with me. Now, it is January 25th and no follow-up.nnI am appalled to be a resident in Tamarac, with an EMT Department with such lack of people skills and compassion. I will be voicing my review on Google, as well, as people know when they call for help, they may very well be intimidated when doing so.nnNow, January 27th, my issue was addressed with Tamarac Fire Rescue and resolved to my satisfaction. I did receive an apology phone call from the actual EMT person sent out, and his Fire Chief was also present in the room during the call. I accepted his apology, with the understanding he be more cautious of what comes out of his mouth during calls such as mine. He received my suggestion in a positive manner, as it was meant. Hopefully, we all learn something from this incident , and moving forward things will be handled in a more compassionate manner.